The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note:Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary

The Team Lead, AV Infrastructure provides leadership in the design, engineering, and supporting infrastructure of audiovisual (AV) systems across the Faculty of Medicine’s provincially distributed education environment. The incumbent leads the AV Infrastructure & Design team, ensuring that AV solutions are scalable, supportable, and aligned with institutional standards, program requirements, and long-term sustainability. The team also serves as the escalation point for Tier 2 and Tier 3 technical support, providing advanced troubleshooting, break/fix resolution, and subject matter expertise for complex AV system issues.

The Team Lead, AV Infrastructure is responsible for developing AV design standards, engineering frameworks, system architectures, and technical specifications that support new implementations and renewal initiatives. The role provides advanced technical guidance for AV systems design and infrastructure planning, and integration, working closely with AV Projects and AV Operations to ensure designs are implementable, supportable, and effectively integrated across FoM’s distributed learning environments, including university campuses and clinical sites in partnership with health authorities.

The Team Lead collaborates closely with internal teams, UBC IT, health authority partners, and vendors to ensure AV designs integrate effectively with existing infrastructure, security requirements, and enterprise technologies. The position also manages and mentors staff in the day-to-day performance of work, contributes to strategic planning and resource development, and provides technical leadership across AV infrastructure, engineering, and design-related product and service lines.

Work Performed

Specific Duties:

• Leads the design and engineering of FoM audiovisual (AV) systems and supporting infrastructure across academic campuses, clinical sites, health authority environments, and distributed learning locations.
• Develops and maintains AV design standards, system architectures, and technical specifications to guide new implementations, upgrades, and lifecycle renewal initiatives.
• Defines technical requirements for AV systems, including infrastructure dependencies, enterprise integrations, network considerations, and site-specific environmental and security needs.
• Works closely with AV Projects to ensure designs are clearly defined, feasible, and aligned with delivery approaches, timelines, site constraints, and procurement requirements.
• Collaborates with AV Operations to ensure systems are supportable, maintainable, and aligned with operational service models, including providing guidance and escalation support for complex issues.
• Owns Tier 2 and Tier 3 technical support for AV systems, overseeing escalation, advanced troubleshooting, and break/fix resolution for complex issues.
• Partners with UBC IT, UBC AV, health authorities, and external vendors to ensure effective integration with network infrastructure, enterprise systems, and site-specific requirements.
• Leads clinical stakeholder management by integrating Health Authority technical requirements into overall AV designs, ensuring seamless interoperability across organizations, and collaborating closely with Health Authority AV infrastructure teams.
• Evaluates vendor proposals and technical solutions, providing recommendations on system design, equipment selection, and implementation approaches based on performance, cost, risk, and supportability.
• Produces and maintains design documentation, including system diagrams and specifications, to support procurement, implementation, and operational support, and lifecycle management.
• Provides technical leadership and mentorship, and contributes to the continuous improvement of AV design practices, standards, and support models.
  

Core Duties:

• Manages staff in the day-to-day performance of work, provides leadership and mentoring, and uses a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team atmosphere.
• Participates in the development of resource plans to meet staffing, space and equipment requirements. Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Participates in the recruitment of new staff within respective team.
• Works with staff, project teams and other service providers to manage and coordinate work efforts. Ensures all resources understand and follow appropriate methods, procedures and techniques to successfully complete assigned tasks within committed timeframes and standards.
• Provides input into staff performance assessments, learning and development requirements, and recognition and reward recommendations.
• Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
• Develops and implements procedures, methods, standards and controls to foster operational efficiency, monitor compliance, and mitigate risks to achieve team results.
• Performs the more complex elements of the work, applying an advanced level of technical expertise and judgement to achieve desired work outcomes.
• Leads or participates in the selection and negotiation of vendor contracts.
• May serve as a Project Manager on projects and would be responsible for the overall management and success of the project.
• Responsible for product expertise which would include development of new systems, acquisition of new software or hardware packages, changes and enhancements.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.

Consequence of Error/Judgement

Work requires judgment and initiative. Errors could have a significant impact on the continued functioning of the MED Programs curriculum data and video networks with subsequent effects on Medical School Accreditation and future finance.

Non-performance will result in a degradation of services that will impact all Digital Solutions clients.

Supervision Received
Works under limited general supervision of the Associate Director, Research & Core Technology. Performance, support, monitoring, and ensuring service continuity are reviewed by executive and administrative staff.

Supervision Given
Supervision, guidance, and instruction will be provided primarily to the VFMP team, including staff, students, and contracted IT personnel.

Provides functional supervision to distributed/partner AV staff to support Faculty of Medicine’s distributed education program

Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Undergraduate degree in a relevant discipline. University degree in Computer Science preferred.
• Formal training in audio-visual service management and support (i.e. industry training, seminars, associated credentials, such as Cisco Certification; Crestron Certification) preferred.
• Formal training in Project management and Business Analysis and a strong understanding of the project life cycle preferred.
• A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience.
• Managerial experience preferred.
• Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
• Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
• Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises tes