Job Title: IT Support Technician
Temporary Full-Time
Reporting to: IT Manager
Posting #: MOVEUP-018-26
Category: 6 ($41.86 hourly / $2930.20 biweekly)
Starting: August 2026
Posting Period: July 8 to 14, 2026
Note: This position is onsite full-time at the BCNU Burnaby office.
Position OverviewThis position is responsible for the ongoing maintenance and security of the centralized and multi-station network system of the BCNU offices.
Key ResponsibilitiesTroubleshoots problems related to computer hardware, software and network infrastructure- Use initiative to predict, prevent and troubleshoot issues related to technology systems.
Provide ongoing support and maintenance of all computer systems- Configure and install software and hardware systems for over 530 users who we provide hardware & software
- Assist with design, implementation, training and ongoing support for all software systems (incl. MS Office and LOB applications).
- Perform ongoing maintenance of essential system infrastructure, including antivirus, network, email and system security.
- Works as part of the technology team to provide support for a variety of technology systems, including but not limited to email, phones, mobile access, document management and membership database.
- Communication with management on technology issues; ensuring systems perform as expected.
- Maintain up-to-date knowledge of new software and applications, assessing computing needs and researching technologies to meet them.
Work with users to assess their computing needs and assist by researching technologies to meet those needs- Research hardware & software solutions as required.
- Write simple user manuals and instruction sheets.
- Prepare and deliver technology training courses for staff and elected officers if required.
- Explore integration offerings to maximize interoperability between diverse systems, including API, database and reporting capabilities.
- May be assigned work from other departments as required.
Performs other related duties as required.Required Knowledge, Skills, and AbilitiesThe successful applicant must have:
- Advanced knowledge of computer operations, encompassing hardware, operating system and other software.
- Intermediate knowledge of network troubleshooting (Wireshark, putty and other utilities)
- Intermediate knowledge of web and mobile technologies, including but not limited to HTML, CSS, and Javascript.
- Strong software skills using Microsoft Windows and the Office suite.
- Experience with cloud solutions, including Office 365. Experience with Zoom and Box is an asset.
- Ability to exercise independent judgment while still working in a team-oriented, collaborative environment.
- Ability to communicate effectively both verbally and in writing.
- Ability to organize, manage time, and prioritize in a high-pressure environment.
- Good analytical and problem-solving abilities.
- Keen attention to detail.
- Strong customer service orientation.
Education, Training, and ExperienceCompletion certificate from a recognized institution in Computer Systems, with ongoing upgrading and training, plus four years of work-related experience in an IT role. Microsoft and other certificate is an asset.
Or an equivalent combination of training and experience.
