About the Role

As a Telephony Developer, you will be responsible for designing, configuring, implementing, and leading telephony infrastructure strategies and solutions. You will work closely with technical teams to ensure adherence to enterprise standards and practices.

Job Title

Telephony Developer/Genesys Cloud Consultant

Key Responsibilities

• Design, configure, implement, and lead telephony infrastructure strategies and solutions
• Provides L3 support for user issues that L1 and L2 cannot handle.
• Configures the Interactive Voice Response ("IVR").
• Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP
• Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
• Guide and influence development process to ensure adherence to enterprise standards
• Act as SME for customer engagement strategies and guide technical teams in solution implementation
• Prepare maintenance plans and comply with change management procedures
• Maintain detailed knowledge of company telephony server and technology standards
• Perform other duties and projects as assigned

Location

Irvine, 92602 (Onsite)

Salary and Other Compensation:

The annual salaryfor this position is between $140,000 - $150,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

Preferred Skills

Genesys

• IVR
• Auto Dialer
• Telephony
• Genesys Cloud
• Genesys Interactive
• Networking

Job details

Job ID 332933

Role Telephony Developer

Location Irvine, California, US

Job type Direct Hire

Recruiter Akshay

Email [email protected]