Position Summary...What you'll do...The
Technology Support III serves as the primary onsite technology resource for Walmart's Washington, DC office, delivering exceptional end-user support while coordinating with partner technology teams to provide a seamless technology experience. This role also provides regional support for the Herndon office as business needs require.
What You'll Do:
- Serve as the primary onsite technology support resource for Walmart's Washington, DC office, delivering exceptional end-user support through the Tech Spot.
- Troubleshoot and resolve hardware, software, collaboration tools, mobile devices, printers, and other technology issues while managing incidents through ServiceNow.
- Monitor site technology health, proactively identify operational issues, and coordinate resolution efforts across multiple technology teams.
- Partner with Executive Support and Conference Room Operations teams to provide timely assistance, manage escalations, and ensure seamless meeting and executive support experiences.
- Support device lifecycle management, including hardware deployment, replacements, asset recovery, and inventory tracking.
- Provide onsite support coverage, as needed, for the Herndon, VA office, collaborating with regional support teams to meet business needs.
- Drive operational excellence by maintaining documentation, supporting technology rollouts, identifying process improvements, and building strong partnerships with Facilities, Security, Engineering, and business stakeholders
What You'll Bring - Experience providing hands-on technical support in a corporate environment.
- Strong troubleshooting and problem-solving skills across hardware, software, and collaboration technologies.
- Ability to build relationships and communicate effectively with associates, executives, and cross-functional technology teams.
- Ability to prioritize multiple requests while maintaining excellent customer service.
- Experience coordinating issues through resolution while working across multiple support organizations.
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
The annual salary range for this position is $91,000.00 - $169,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field and 1 year's experience in technology, system management and integration, process design, or related area OR 3 years' experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture., Working on cross-functional project teams.
Primary Location...80 M St Se, Washington, DC 20003-3544, United States of America
