McDermott Will & Emery

Technology Support Analyst

McDermott Will & Emery • $107K — $136K *
New York, NY 10025In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate degree in a related field preferred
  • Minimum of five (5) years of related work experience
  • Advanced knowledge of Microsoft Office Suite
  • Experience with macOS is a plus
  • Strong customer service skills

Responsibilities

  • Participate in the ACD system and monitor the IT Help Desk ticketing system
  • Provide desk-side technical support for hardware and software issues
  • Coordinate daily IT operations including new hire setups and AV presentations
  • Collaborate with management on infrastructure upgrades and office relocations
  • Assist in creating and maintaining knowledge base articles

Benefits

  • Outstanding career opportunities
  • Performance-based bonuses
  • Comprehensive benefits package
Full Job Description
Job Description:

The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The Technology Support Analyst works under minimal supervision and relies on experience and judgment to plan and accomplish goals.

Essential Functions and Responsibilities:
  • Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.
  • Provide desk-side technical support including troubleshooting hardware and software issues.
  • Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures.
  • Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations.
  • May assist in the performance of monthly infrastructure maintenance.
  • May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
  • Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.
  • Creates, edits and maintains our knowledge base articles.
  • Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
  • May engage vendors for secure asset disposal per Firm policy.
  • Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.
  • Fosters team cohesion through building effective working relationships and guides less experienced team members.
  • Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.
  • May coach and help train team members.


Job Specifications:
  • Associate degree in a related field preferred
  • At least five (5) years of related work experience
  • Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  • Experience with macOS a plus
  • Advanced knowledge of managed mobile devices
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Strong motivational and presentation skills
  • Strong research and analytical skills
  • Strong customer service skills
  • Ability to work under tight deadlines and prioritize responsibilities
  • Ability to work effectively in a fast-paced and changing environment
  • Ability to handle and maintain confidential information
  • Ability to travel work flexible and/or fluctuating work hours
  • Ability to work independently and under own direction and initiative
  • Ability to implement continuous improvement
  • Ability to develop and maintain productive relationships with users and IT teams
  • Awareness of project financial guidelines and acts with cost awareness


Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.

Target Hiring Range $107,000 - $136,000

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
  • While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
  • Employee must occasionally lift up to twenty (20) pounds


Work Environment:

Typical indoor office environment

Disclaimer:

The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

About McDermott Will & Emery

McDermott Will & Emery is a premier international law firm with a diversified business practice. Our lawyers represent a wide range of commercial, industrial and financial enterprises, both publically and privately held. McDermott has more than 1,100 lawyers located in 18 offices across the United States, Europe and Asia. Further extending our reach in Asia, we have a strategic alliance with MWE China Law Offices in Shanghai. McDermott partners with clients to accomplish their business objectives by providing superior counsel and service. The expansion of our international platform has supported numerous cross-border transactions and litigation matters, while providing the experience necessary to offer corporate, tax, labor and benefits, competition, intellectual property and regulatory counsel to clients across all industries. In the years to come, we will continue to expand geographically and enhance our existing practices and industry-focused strengths, and are committed to building from these strengths in order to best serve our clients and communities. McDermott has a long history of social responsibility and supporting the communities in which our people live and work. We believe it is our obligation to embrace our communities and promote their well being through pro bono work, community service, charitable giving, environmental stewardship and promoting diversity.

McDermott Will & Emery Careers

Joining McDermott Will & Emery presents an unparalleled opportunity to advance a career at a global leader in legal services. The firm is renowned for fostering professional growth and embracing innovation through a culture that values diversity and leadership.

Explore Job Opportunities

McDermott Will & Emery offers a variety of job opportunities that cater to a range of skills and professional interests. The firm seeks passionate, curious, and solution-driven team players ready to contribute to a dynamic team. From seasoned attorneys to support staff, McDermott Will & Emery is continuously hiring to enhance their service capabilities.

Internship Programs

Internships at McDermott Will & Emery provide a robust platform for early-career individuals to gain significant, hands-on experience in a highly professional environment. Interns are immersed in the culture of excellence, working closely with experienced professionals while engaging in real-world legal challenges.

Career Growth and Development

McDermott Will & Emery is committed to the professional development of its team members. The firm offers unmatched training, development programs, and leadership workshops to ensure career trajectories are not only met but exceeded. Employees are encouraged to leverage these opportunities for career advancement and personal growth.

Diversity and Inclusion

The firm holds a strong commitment to creating a diverse and inclusive workplace. McDermott Will & Emery believes in empowering all employees through diversity training that enriches the professional environment and fosters a deeper understanding and respect among colleagues.

Benefits and Culture

McDermott Will & Emery prides itself on offering competitive benefits that reflect the firm’s appreciation for its team members. Benefits are designed to support the health, well-being, and financial security of all employees and their families. The firm's culture is built on a foundation of respect, integrity, and collaboration, making it a prime environment for professional fulfillment.

Networking and Innovation

Networking within McDermott Will & Emery is supported through various events, seminars, and collaborative projects that encourage connections and foster innovative thinking. Employees are encouraged to build networks that can support personal and professional growth.

Applying for a Position

To apply for a position at McDermott Will & Emery, candidates are encouraged to submit a resume and cover letter through the firm’s Careers page. The hiring process may include multiple stages of interviews to ensure a mutual fit both for the candidate and the company.

Stay Connected with McDermott Will & Emery Careers

Interested professionals can stay informed about new openings and company news by subscribing to job alert emails. These updates provide valuable insights into the firm and the legal industry, helping potential candidates find the right opportunities.

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Learn more about McDermott Will & Emery
Industry
Education, Government & Non-Profit
Founded
1934
* Ladders Estimates

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