Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Able to work shifts Wed-Sun 2pm-10pm

Qualifications:

Required:

• TS/SCI with Poly
• Excellent systems hardware knowledge
• Remote Assistance
• Remote Desktop
• DoD 8570 IA Type
• IAT Level 1
• DoD 8570 CE Certification Requirements
• CompTIA A+ CE
• CompTIA Network+ CE

Desired:

• Self-starter
• Able to work both independently and in a Team based environment
• Customer oriented and dedicated to mission accomplishment

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose  to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground  in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: