This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company's vision of working as "One Professional Team." It will also provide support and training to both internal and external customers on the full line of technology products. Pay Rate: $37.00 - $47.00 per hour.Pay rate is dependent upon education and experience. Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 37Completes detailed service reports in a timely manner (24hrs from last labor) 37Completes and submits time cards daily 37Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor) 37Provides assistance in warehouse with testing and upgrading technology components 37Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations) 37Maintains electronic and hard copy libraries of needed technical service literature 37Responds in a timely manner to customer technical and support calls 37Communicates with customers regarding installations and location of machine 37Provides on-site or call-in service support for customer purchased extended support agreements 37Tracks and reports product problems to appropriate WECo and factory contacts 37Assists service managers in making customer, dealer, and manufacturer policy settlement decisions 37Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff 37Provides competitive activity to Technology Sales Specialists 37Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed 37Registers new AccuGrade displays with Caterpillar prior to installation 37Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements 37Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment 37Performs basic welding functions 37Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop 37Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer's operating personnel and provide training and refreshers as needed) 37Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals 37Installs Asset management products. Examples - Product Link, Trimble CrossCheck & Trimble TrimTrac 37Responsible for self-development through outside schooling and appropriate professional activities 37Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands 37Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products 37Other duties as assigned by manager Work Environment: 37Noise: Loud 37Indoors and Outdoors Physical Demands and Competencies: 37Standing 37Walking 37Talking 37Sitting 37Use of Hands 37Hearing 37Squatting/Kneeling 37Ability to ascend/descend ladders, stairs, etc. 37Medium work that includes lifting and/or moving objects up to 60 pounds or more 37Data Entry 37Telephone Skills 37Safety Knowledge 37Reading/Writing Skills 37Reasoning Skills 37Organizational Skills 37Communication Skills 37Math Skills 37Product Knowledge 37Skilled troubleshooter 37Skilled in Electrical Systems 37Understanding of GPS 37Basic knowledge of Microsoft Word and Excel 37Basic knowledge of DBS 37Intermediate knowledge of ET/SIS/SIS Web/STW 37Basic knowledge of Epsilon (AGCO) 37Basic knowledge of ACGO One Travel Requirements: 3775%- 100% Required Education and Experience: 37High School Diploma or GED 373+ years technical or mechanical experience (machine service/maintenance) 373+ years customer service experience Additional Eligibility Requirements: 37Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.