Wells Fargo

Technology Operations Manager - Major Incident Management

Wells Fargo$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Systems Engineering and Technology Architecture
  • 5+ years in Technology Major Incident Management
  • 2+ years of leadership experience
  • Demonstrated ability to manage high-impact technology disruptions
  • Background in IT operations or cybersecurity preferred

Responsibilities

  • Lead teams in response to high-impact technology incidents
  • Coordinate enterprise-wide recovery efforts across tech and business domains
  • Enhance incident management and operational resilience processes
  • Communicate executive-level updates during critical events
  • Mentor incident management professionals and cultivate a strong team culture
  • Implement process improvements and automation initiatives
  • Collaborate with risk management to mitigate platform risks

Benefits

  • Comprehensive health coverage packages
  • 401(k) plan with company matching
  • Generous paid time off and holidays
  • Employee development programs
  • Opportunities for professional advancement
Full Job Description
About this role:

Wells Fargo is seeking a Technology Operations Manager to lead teams within the Technology Major Incident Management (TMIM) organization. This leader will oversee enterprise incident response operations, coordinate recovery of high-impact technology disruptions, and partner with senior leaders across Infrastructure, Cybersecurity, Engineering, and Business organizations to protect service availability and customer experience. Operating within the Technology Command Center, this team manages over 100 significant technology incidents each month and serves as the firm's central coordination point during major operational events. The ideal candidate will bring strong operational leadership, crisis management experience, executive communication skills, and a passion for developing high-performing teams in a fast-paced, mission-critical environment.

Successful candidates will lead teams that:
  • Direct recovery efforts during high-impact technology incidents
  • Coordinate enterprise-wide response activities across multiple technology and business organizations
  • Drive continuous improvement in incident management, operational resilience, and service restoration processes
  • Provide executive-level communication, situational awareness, and decision support during critical events
  • Develop and mentor incident management professionals while fostering a culture of accountability, collaboration, and operational excellence
  • Strengthen operational readiness through process improvements, automation, analytics, governance, and resilience initiatives.


In this role, you will:
  • Provide management direction and leadership of technology command center teams either via direct line or through dotted line influence
  • Manage and develop teams of individual contributors and command center leaders in roles with moderate complexity and risk in Technology Operations
  • Regularly interacts with technical first responder teams including IT Operations, Cyber Fusion Center, and Digital Channels etc
  • Regularly interact with senior managers and leaders concerning business process impact during large incidents
  • Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management, managers, and subject matter experts
  • Identify and recommend opportunities for technology operations process improvements
  • Drive key strategic initiatives associated with technology availability
  • Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
  • Develop and guide a culture of availability and talent development to meet business objectives.


Required Qualifications:
  • 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience with Technology Major Incident Management
  • 2+ years of Leadership experience.


Desired Qualifications:
  • Experience in operations, resource, and capacity management
  • Experience with driving large scale organization change management initiatives
  • Experience in application production support and understanding technology management.


Job Expectations:
  • Ability to work on-site at approved location
  • Relocation assistance is not available for this position
  • This Position is not eligible for visa sponsorship.


Posting End Date:

17 Sep 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

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Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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