Job DescriptionVise is looking for a curious, driven, and tech-savvy
Technology Operations Lead to join our growing team. This is a dynamic, cross-functional role that blends IT support, cybersecurity awareness, facilities coordination, and project planning - all with a forward-looking focus on artificial intelligence and emerging technology.
If you're someone who gets excited about new tools, loves solving problems, and wants to grow alongside a team that's embracing the future of work, we want to hear from you. This role is onsite in NYC, in our SoHo office.
What you bring on day one:- 2-4 years of experience in a relevant role such as IT Support Specialist, cybersecurity, SOC Analyst, Systems Administrator, or similar
- Foundational knowledge of networking, hardware, and operating systems
- Basic understanding of cybersecurity principles and best practices
- Strong communication skills and a collaborative, team-first attitude
- Experience with or strong interest in AI tools (e.g., ChatGPT, Copilot, automation platforms)
- Exposure to project coordination or ticketing systems (e.g., Jira, ServiceNow, Asana)
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud)
What you will own:- IT & Technical Support
- Provide day-to-day technical support for hardware, software, and network infrastructure
- Maintain and troubleshoot workstations, peripherals, and office technology systems
- Manage user accounts, access controls, and software licensing
- Cybersecurity
- Assist in monitoring systems for potential security threats or vulnerabilities
- Support compliance efforts and help enforce security policies and best practices
- Participate in security awareness initiatives across the organization
- Facilities & Technology Infrastructure
- Support office builds, moves, or expansions from a technology perspective
- Manage hardware inventory and asset lifecycle
- Maintain hardware infrastructure in meeting rooms and office
- AI & Emerging Technology
- Stay current on AI tools, automation platforms, and emerging tech trends
- Identify opportunities to integrate AI-powered solutions into daily workflows
- Assist in evaluating, piloting, and rolling out new technology tools across the organization
- Share knowledge and best practices with team members to promote a tech-forward culture
- Project Planning & Coordination
- Support technology projects from planning through completion, including timelines, task tracking, and stakeholder communication
- Document processes, configurations, and project outcomes
- Collaborate cross-functionally with operations, leadership, and external vendors
Why join Vise:- Opportunity to make a significant impact at a hyper-growth fintech start-up
- Competitive salary and equity
- Unlimited PTO and great benefits, including $1 medical insurance
- 401k plan with generous matching and self-directed brokerage account option
- Access to investment management and free financial advice from one of our partner RIA firms
- Paid lunches at our NYC office
- Career growth and development opportunities
