Position OverviewAs a Technology Engineer you can be based in Pittsburgh PA, Strongsville OH, Dallas TX, Phoenix AZ or Birmingham AL.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms.
Key Responsibilities
Incident Management & Remediation
• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews
Problem Management
• Conduct root cause analysis (RCA) for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Identify trends and reduce repeat incidents
• Develop knowledge base articles and troubleshooting guides
Change Management
• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Participate in CAB and change reviews
• Perform post-implementation reviews
• Ensure adherence to enterprise change standards
Monitoring & Alerting
• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Tune alerts to reduce noise and improve signal quality
• Leverage enterprise tools for observability and diagnostics
• Enable proactive issue detection
Troubleshooting & Production Support
• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Support batch/ETL job recovery
• Act as escalation point for complex issues
• Collaborate with cross-functional and vendor teams
Resiliency & Availability
• Ensure high availability of critical systems
• Support disaster recovery and failover testing
• Perform resiliency validation and identify single points of failure
• Improve MTTR and overall system reliability
Scalability & Performance
• Perform capacity planning and system tuning
• Optimize performance under peak workloads
• Support scalable system design improvements
24x7 Operations Support
• Participate in on-call rotations including nights and weekends
• Support war rooms and incident bridges
• Ensure continuity across shifts and regions
• Respond to after-hours escalations
Automation & Efficiency
• Identify and automate manual operational processes
• Improve incident response through tooling and scripts
• Reduce operational toil and improve efficiency
Governance & Compliance
• Support audit, regulatory, and compliance requirements
• Maintain documentation, runbooks, and procedures
• Adhere to security, data, and access policies
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.
- Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
- May provide consultation on common issues and best practices for junior staff.
- Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
- Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsCommunication, Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Problem Solving, Risk Assessments, Team Player, Technical Knowledge
CompetenciesApplication Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Pay TransparencyBase Salary: $55,000.00 - $152,375.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 04/22/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
