Wells Fargo

Technology Director: Observability [APM, Logging, Tracing]

Wells Fargo$215K — $355K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of Technology Strategic Leadership experience or equivalent
  • 10+ years of Observability expertise in enterprise organizations
  • 4+ years of management or leadership experience
  • Deep expertise with Application Performance Monitoring (APM) and Observability platforms
  • Experience leading large-scale engineering organizations and implementations
  • Strong understanding of Site Reliability Engineering (SRE) and DevOps practices
  • Demonstrated success in technology transformation within large organizations

Responsibilities

  • Manage and guide a team of engineering managers and leads
  • Deliver on enterprise strategic priorities through actionable plans
  • Identify and implement opportunities for continuous improvement in engineering practices
  • Oversee software craftsmanship, security, and scalability of solutions
  • Establish engineering standards for telemetry and monitoring coverage
  • Drive transformation initiatives for operational efficiency and cost optimization
  • Collaborate with various teams to enhance operational resilience and customer experience

Benefits

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance and critical illness insurance
  • Parental leave
  • Tuition reimbursement
  • Adoption reimbursement
Full Job Description


In this role, you will:

  • Manage a team of engineering managers and engineering leads
  • Focus on delivering commitments aligned to enterprise strategic priorities
  • Build support for strategies with business and technology leaders
  • Guide development of actionable roadmaps and plans
  • Identify opportunities and strategies for continuous improvement of software engineering practices
  • Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers
  • Identify financial management and strategic resourcing
  • Set risk management guidelines and partner with stakeholders to implement key risk initiatives
  • Develop strategies for hiring engineering talent
  • Lead implementation of projects and encourage engineering innovation
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Interface with external agencies, regulatory bodies or industry forums
  • Manage allocation of people and financial resources for Technology Strategic Leadership
  • Develop and guide a culture of talent development to meet business objectives and strategy
  • Lead the engineering strategy, delivery, and operational excellence for Wells Fargo's Enterprise Observability platforms, including Application Performance Monitoring (APM), Logging, Distributed Tracing, and related telemetry services.
  • Drive the reliability, scalability, resilience, and modernization of Observability platforms that enable proactive detection, diagnosis, and remediation of technology issues across the enterprise.
  • Partner with Infrastructure, Application Development, Cybersecurity, Technology Risk, and Platform Engineering teams to accelerate operational resilience and improve customer experience.
  • Champion Site Reliability Engineering (SRE), Observability engineering, automation, and AI-assisted operations practices to reduce operational risk and improve service availability.
  • Lead large-scale platform engineering teams responsible for supporting mission-critical monitoring, logging, tracing, analytics, and incident management capabilities.
  • Establish engineering standards for telemetry collection, instrumentation, monitoring coverage, logging strategy, and distributed tracing adoption across Wells Fargo technology platforms.
  • Drive transformation initiatives focused on platform consolidation, operational efficiency, engineering productivity, and cost optimization.
  • Utilize data, metrics, and service-level objectives (SLOs) to improve platform performance, reliability, adoption, and business outcomes.
  • Collaborate with executive leadership to define and execute the Enterprise Observability roadmap aligned with Wells Fargo's strategic resilience objectives.
  • Foster a culture of innovation, accountability, engineering excellence, and continuous improvement while developing current and future technology leaders.


Required Qualifications:

  • 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 10+ years of Observability expertise in enterprise organizations, enabling the ability to lead engineering teams to deliver industry leading Observability solutions, so to increase Resilience and Stability as we accelerate and scale our business for our customers and shareholders
  • 4+ years of management or leadership experience


Desired Qualifications:

  • 10+ years of software engineering, platform engineering, infrastructure engineering, or enterprise technology experience.
  • 7+ years leading multiple engineering managers and large-scale engineering organizations.
  • Deep expertise with Application Performance Monitoring (APM), Logging, Observability, Monitoring, Distributed Tracing, Visualization, and Telemetry platforms.
  • Experience leading enterprise-scale implementations of platforms such as: Splunk Cloud Platform, Splunk Cloud Enterprise Security, Splunk Observability Cloud, AppDynamics, ThousandEyes, Dynatrace, Grafana, OpenTelemetry, Prometheus, Riverbed Aternity, Cribl, and/or similar technologies.
  • Strong understanding of Site Reliability Engineering (SRE), DevOps, Platform Engineering, Incident Management, and Service Management practices.
  • Demonstrated success driving platform modernization, technology transformation, and engineering delivery within large, complex organizations.
  • Experience managing multimillion-dollar technology budgets, strategic vendor relationships, and large-scale engineering investments.
  • Strong executive communication and stakeholder management skills with the ability to influence senior leaders across technology and business organizations.
  • Experience leveraging automation, artificial intelligence, machine learning, and analytics to improve operational effectiveness and resilience.
  • Proven track record developing high-performing engineering organizations, talent management, culture driver, and succession pipelines.


Job Expectations:

This position is not available for Visa sponsorship

There is no relocation allowance available for the role

This position requires working from one of the posted locations in a hybrid environment

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$215,000.00 - $355,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Posting End Date:

3 Aug 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

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Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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