We9re looking for a Senior Manager to join our Telecom Consulting team, focused on helping clients solve complex business and technology challenges across transformation strategy, operating model design and large-scale delivery.
In this role, you will advise communications service providers on how to modernize their technology landscape, improve customer and employee experiences, and optimize network, product and enterprise operations. You will help clients define transformation roadmaps, shape solution strategies and lead execution across complex, cross-functional programs.
You will serve as a trusted advisor to senior client stakeholders, bringing together strategy, business, technology and delivery teams to solve high-impact challenges across domains such as B/OSS modernization, customer care, service operations, product and offer management, field service, network transformation and revenue management. This is a consulting leadership role for someone who can connect sector insight with practical execution and help clients move from ambition to results.
What you9ll do- Lead telecom consulting engagements from strategy through execution, with accountability for delivery quality, stakeholder alignment and measurable business outcomes.
- Advise clients on transformation roadmaps, target operating models, business cases and solution priorities across telecom technology and operations.
- Guide clients through complex initiatives involving B/OSS transformation, systems integration, network-related change, digital operations and service experience improvement.
- Manage program economics, governance, risks and team performance across multiple workstreams and client stakeholders.
- Drive business development through proposal leadership, opportunity shaping, thought leadership and trusted advisor relationship building across priority telecom accounts.
Skills and attributes for successTo succeed in this role, you should bring strong consulting, transformation and program delivery experience, combined with the ability to solve problems, influence senior stakeholders and lead teams in complex client environments. You will also:
- Lead engagement delivery and day-to-day management of telecom consulting workstreams.
- Build and manage senior client relationships, including executive-level interactions and steering committee communications.
- Contribute to business development through proposals, points of view, pursuits and account expansion opportunities.
- Collaborate across EY capabilities and alliance teams to bring integrated solutions to clients.
What we9re looking for- A bachelor9s degree; a master9s degree is preferred.
- Eight or more years of relevant experience in consulting, technology transformation or enterprise change, including significant experience serving telecom clients.
- Experience in one or more of the following areas:
- B/OSS transformation, telecom systems modernization and operating model change
- Transformation strategy, business case development and value realization
- Systems integration, vendor coordination and complex program delivery
- Network transformation, digital operations and customer or service experience improvement
- Emerging telecom technologies such as 5G, cloud, AI-enabled operations, APIs and edge services
- Strong consulting and leadership skills, including client relationship management, proposal development, executive communication and cross-functional team leadership.
Ideally, you9ll also have- Experience navigating complex client and stakeholder environments.
- Demonstrated leadership and ability to inspire high-performing teams.
- Excellent communication, facilitation and interpersonal skills.
- Experience delivering transformation strategies, operating model changes or complex implementations in a consulting environment.
- Familiarity with telecom technologies and platforms across network, B/OSS and digital service domains.
- Experience coordinating solution design and delivery across internal teams, client teams, vendors and alliance partners.
What we offerAt EY, we9ll help you succeed in a globally connected environment with opportunities to work across sectors, capabilities and geographies. You9ll be part of a team that values curiosity, collaboration and continuous learning, and you9ll have access to leading technology, transformative experiences and the flexibility to build a career with confidence.
What we offer youAt EY, we9ll develop you with future-focused skills and equip you with world-class experiences. We9ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you9ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you9ll decide how much vacation time you need based on your own personal circumstances. You9ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
