American Airlines

Technician, IT Services

American Airlines$73K — $131K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associate/Bachelor's degree in Computer Science, Information Systems, or related field or equivalent experience/training
  • 5 years of hands-on IT work experience supporting and resolving PC desktop software and hardware issues
  • Experience supporting desktop computers in a Windows/TCPIP environment
  • Overall knowledge of Windows-based operating systems, including Windows 7
  • Familiarity with ticketing systems and workflow processes

Responsibilities

  • Resolve and close tickets/work orders for end-user desktops and peripherals
  • Respond to escalated customer support issues from the Helpdesk
  • Contribute to desktop projects as a project team member
  • Remotely diagnose and resolve requests using remote tools
  • Troubleshoot infrastructure-related issues in collaboration with other departments
  • Document customer interactions in the incident management system
  • Support remote access for VPN and wireless connectivity
  • Install and configure local and network-based printers
  • Perform preventative maintenance tasks
  • Occasionally work various shifts, holidays, on-call, and travel as required

Benefits

  • Travel perks for employees and their families to access 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs aimed at supporting employee wellbeing
  • 401(k) program available upon hire, with potential employer contributions after one year
  • Additional benefits including employee assistance program and discounts on various services
Full Job Description
6/12/26

Location: John F Kennedy Intl Apt (JFK-TRML)
Cities: New York City JFK - NY
Requisition ID: 86171

Job Description

What you'll do

  • Resolves and closes tickets/work orders supporting end-user desktops and peripherals
  • Responds to customer support issues escalated from the Helpdesk
  • Contributes to desktop projects (global installs/upgrades) as a project team member
  • Remotely diagnoses and resolves requests utilizing remote tools
  • Troubleshoots and collaborates with other departments to assist with infrastructure related issues
  • Documents customer interactions in incident management system including asset management
  • Recovers data from hard disk drives and/or perform data migration
  • Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Installs and configures local and network based printers
  • Performs preventative maintenance
  • Works various shifts, holidays, on-call and travel as required
  • Follows management guidance, adhering to IT policy and procedure
  • Performs other duties as requested
  • Travels, as required


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
  • 5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment


Preferred Qualifications- Education & Prior Job Experience
  • A+ certification
  • MCSE/MCP is a plus
  • Previous IT infrastructure experience in Airline/Airport environment


Skills, Licenses & Certifications
  • Overall knowledge of all Windows based operating systems including Windows 7
  • Familiarity with workflow and with ticketing systems
  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Ability to work independently and perform in a collaborative, team based environment
  • Must be able to lift at least 30 lbs


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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