American Airlines

Manager, Digital User Experience Portfolio

American Airlines • $110K — $130K *
Fort Worth, TX 76137In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • 5+ years as a UX professional in large enterprises
  • 3+ years mentoring and coaching in a team setting
  • Master's degree (preferred) in a relevant field
  • Experience in the aviation industry (preferred)
  • 7 years as a UX Manager in a fast-paced environment (preferred)
  • Familiarity with agile processes and complex interdependencies (preferred)

Responsibilities

  • Recruit and manage a team of UX professionals
  • Mentor and provide feedback to team members
  • Foster a collaborative team culture focused on growth
  • Ensure alignment of products with customer journey
  • Deliver data-driven designs based on research
  • Influence product roadmaps with stakeholders and teams
  • Implement and maintain design processes for efficiency
  • Oversee UX processes from concept to implementation
  • Advocate for user-centric design across the organization
  • Identify risks and address roadblocks to delivery
  • Manage resource allocation for efficient operations
  • Stay updated on UX trends and share knowledge

Benefits

  • Travel perks for you and eligible friends and family
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs to support personal health
  • 401(k) program with employer contributions after one year
  • Additional perks like employee assistance, pet insurance, and travel discounts
Full Job Description
8/18/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87542

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Recruit, hire and manage a team of UX professionals.
  • Provide mentorship, guidance and feedback to team members, helping to develop others.
  • Foster a collaborative and innovative team culture, promoting continuous learning and professional growth.
  • Work across our digital delivery channels, platforms and partners with other UX leaders to ensure products are aligned to the customer journey using holistic and unified processes to enable design at scale.
  • Enable your team to deliver data-driven designs informed by research that instill quality in all UX deliverables.
  • Partner with stakeholders and product teams to influence roadmaps and direction for product or design operations work.
  • Enable Design Operations to implement and maintain design processes, best practices and guidelines to enable design at scale.
  • Oversee the UX processes from concept to implementation, ensuring adherence to user-centered design principles and iterative improvement.
  • Collaborate with your partners and stakeholders to build customer-centric products using a unified UX process.
  • Advocate for user-centric and design thinking practices across the organization.
  • Work through interdependencies across the teams you support to deliver cohesive experiences across the digital ecosystem.
  • Identify and mitigate risks, remove roadblocks and proactively address issues that may impact product delivery.
  • Manage resource allocation to ensure efficient delivery while balancing the workload of your team.
  • Stay up to date on the latest trends in UX, Agile and product-based methodologies and seek to continuously improve by sharing your knowledge with others.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in visual design, interactive design, human computer interaction, human factors engineering, computer science or other related discipline, or equivalent experience
  • 5+ years as a UX professional with a proven track record at large enterprises or highly matrixed organizations
  • 3+ years coaching and mentoring others in a small to medium sized team

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in visual design, interactive design, human computer interaction, human factors engineering, computer science or other related discipline, or equivalent experience
  • 7 years of experience as a UX Manager in a fast-paced environment where UX Operations enables product work to be delivered by the UX team efficiently and with quality
  • Experience working in the aviation industry
  • Experience managing complex interdependent experiences using agile processes

Skills, Licenses & Certifications
  • Able to evangelize and demonstrate results across the company
  • Strategic thinker who has a plan and can build consensus and gain buy-in from others
  • Proven ability to collaborate effectively across disciplines, portfolio and product lines, roles and time zone boundaries
  • Proficient with Microsoft Office Suite
  • Proficient with tools like Figma, UserZoom, Rally, ADO, Adobe Analytics and Quantum Metrics
  • Familiar with design systems and sustainable design practices
  • Familiar with HTML and CSS to partner with your development to build feasible, customer centric solutions
  • Strong storytelling capabilities to influence others
  • Proven ability to measure the value of UX and the impact it has on the product


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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