Tata Consultancy Services

Technical Writer - Standard Work / SOP Authoring

Tata Consultancy Services$100K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Demonstrated experience in authoring cybersecurity or IT SOPs and DJIs.
  • Ability to translate complex engineering content into user-friendly instructions.
  • Experience with controlled document templates and approval workflows.
  • Familiarity with OT asset discovery and related cybersecurity tools like Nozomi and Zscaler.
  • Knowledge of access management and remediation documentation best practices.
  • Strong technical editing, information structuring, and stakeholder coordination skills.
  • Exposure to regulated environments and relevant compliance frameworks (e.g., CMMC, IEC 62443).

Responsibilities

  • Create SOPs and DJIs for OT Asset Discovery and Inventory Management.
  • Draft SOPs for Nozomi deployment and remote access deployments using Zscaler and CyberArk.
  • Document procedures for Physical and Logical Access and Backup and Recovery.
  • Compile Audit Findings Remediation SOPs and ensure compliance with documentation standards.
  • Publish and update OT Policy and consolidate SOP library.
  • Verify technical accuracy and usability of documentation with OT Cybersecurity Architects.
  • Maintain organization and adherence to document management workflows.

Benefits

  • Annual discretionary incentive.
  • Comprehensive medical coverage including dental and vision.
  • Support for maternal and parental leaves.
  • Insurance options for auto, home, and identity theft protection.
  • Reimbursement for training and certification to facilitate professional growth.
  • Generous time off policy including vacation and sick leave.
  • Legal assistance, 401K plan, performance bonuses, and student loan refinancing options.
Full Job Description
Must Have Technical/Functional Skills
• Demonstrated experience authoring cybersecurity or IT SOPs, Detailed Job Instructions (DJIs), and standard-work artifacts.
• Ability to translate technical engineering content into clear and executable instructions for L1 and L2 operators and site personnel.
• Experience using controlled document templates, version-control conventions, and structured review and approval workflows.
• Familiarity with OT asset discovery, Nozomi deployment, Zscaler remote access, and CyberArk remote access concepts.
• Familiarity with physical and logical access, media protection, backup and recovery, and audit-findings remediation documentation.
• Excellent interviewing, technical editing, information structuring, and stakeholder coordination skills.
• Good to have: OT, ICS, industrial, manufacturing, aerospace, or regulated-environment experience; document management systems; CMMC, EASA Part-IS, NIS2, IEC 62443, and NIST SP 800-82 awareness; process-flow, checklist, job-aid, and evidence-template creation.

Roles & Responsibilities
• Create SOPs and Detailed Job Instructions for OT Asset Discovery and Inventory Management.
• Create SOPs and Detailed Job Instructions for Nozomi deployment.
• Create SOPs and Detailed Job Instructions for Zscaler OT Internal Remote Access Deployment.
• Create SOPs and Detailed Job Instructions for CyberArk OT External Remote Access Deployment.
• Create SOPs and Detailed Job Instructions for Physical and Logical Access, Media Protection, and Backup and Recovery.
• Create Audit Findings Remediation SOPs.
• Publish the revised OT Policy and Standard and consolidate the SOP library into the document management repository.
• Ensure all artifacts follow required document templates, version-control conventions, authoring, peer review, OT Cybersecurity approval, and publication workflows.
• Work with OT Cybersecurity Architects and stakeholders to validate technical accuracy, usability, and approval status.

Generic Managerial Skills, If any

Excellent communication, stakeholder coordination, documentation, and ability to work independently across global teams.

Salary Range: $100,000 - $120,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
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