3M

Technical Writer

3M$84K — $103K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or higher with 3 years of technical writing experience OR High School Diploma/GED with 7 years of technical writing experience.
  • Skilled in desktop publishing tools including Adobe Acrobat and Microsoft Office Suite.
  • Excellent communication and research skills essential for effective documentation.
  • Strong writing and editing capabilities to ensure clarity and technical accuracy.
  • Familiarity with emergency response/firefighting or fall protection industries is a plus.

Responsibilities

  • Support PSD USAC Service & Repair team in fulfilling customer service needs.
  • Cultivate professional relationships with 3M and external personnel.
  • Communicate product updates and improvements with team members and leadership.
  • Create and maintain repair manuals for product safety and compliance.
  • Develop technician certification training materials for PSD products.
  • Instruct technician certification training to ensure knowledge transfer.
  • Act as an internal liaison to resolve product technical issues across departments.

Benefits

  • Potential for relocation assistance.
  • Opportunities for professional development through diverse collaboration.
  • Engagement with innovative teams in a globally recognized company.
Full Job Description
Job Description:

The Impact You'll Make in this Role

As a Service & Repair Technical Writer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
  • Supporting the entire PSD USAC Service & Repair team in meeting customer demands for service support
  • Developing and maintaining a professional working relationship with both 3M and external personnel
  • Effectively communicating with other 3M team members and leadership on New Product Introduction (NPI) and product improvement projects, in the development of product technical support documentation
  • Designing and writing 3M product repair manuals our internal and external service networks need to maintain the safe operation of the products according to 3m specifications, which in turn will protect those who are using our products and meet their compliance and regulation requirements.
  • Learning the full portfolio of 3M PSD products supported by our team and gaining understanding of the audience that uses them.
  • Develop and maintain technician certification training documentation on the supported PSD 3M products
  • Learning the ability to instruct technician certification training on the supported PSD 3M products
  • Serving as an internal liaison between 3M Service & Repair, Sales, Engineering, Product Quality in resolving product technical problems.


Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
  • Bachelor's Degree or higher AND three (3) years of technical writing experience in a private, public, government or military environment.

OR
  • High School Diploma/GED from AND seven (7) years of technical writing experience in a private, public, government or military environment.

AND
  • Competency with desktop publishing tools and computers in general, including previous experience using the following tools for writing and publishing documents: Adobe Acrobat, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel


Additional qualifications that could help you succeed even further in this role include:
  • Excellent communication and research skills
  • Strong writing and editing skills.
  • Experience in Project management
  • Content management
  • Experience in the emergency response/firefighting, or the fall protection industries
  • Experience in the design, functionality and application of PSD products
  • Understanding of commercial sales/service models
  • Ability to lift and place items or products weighing approximately 25 lbs. or less on a regular basis
  • Ability to learn and adapt quickly.
  • Vocational/Trade, Technical diploma, and a minimum of three 3 years' experience of technical/mechanical/ product service or repair in a private, public, government or military environment
  • A minimum of three 3 years' experience in development and conducting technical training through direct assistance, and technician training sessions


Work location:
  • Onsite at the 3M Scott Fire and Safety Facility in Monroe NC


Travel: May include up to 30% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

About 3M

HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries. The company was founded in 1983 and is headquartered in Minneapolis, Minnesota.

3M Careers

Join the innovative world of 3M, a global powerhouse where your skills and passion can shape a brighter future. At 3M, we are committed to fostering a culture of diversity and inclusion, where every team member is valued for their unique perspectives and contributions.

Work You’ll Do

At 3M, you’ll be part of a company known for its leadership in innovation and its commitment to enhancing every home and business worldwide. Our team at 3M is driving industry advancements in health care, safety, electronics, and more, making an impact where it matters most.

Explore Job Opportunities and Growth

Embark on a career path that empowers you to evolve with a company that’s at the forefront of creating real-world solutions. 3M offers a variety of job opportunities and employment positions, from internships that provide a stepping stone into the industry to full-time positions that challenge and grow your professional expertise.

Innovate and Lead

Join a team where innovation is at the core of everything we do. At 3M, you’ll work alongside leaders in various fields, utilizing cutting-edge technologies and processes to solve complex problems. Our leadership in the market is sustained by a relentless pursuit of new ideas and a drive for excellence.

Develop Your Professional Skills

3M is dedicated to the professional growth of its employees. With access to comprehensive training programs and leadership development opportunities, you can expand your skills and advance your career. Our commitment to professional development ensures that our team is equipped to lead industries and exceed expectations.

Benefits and Culture

Choosing a career at 3M means more than just having a job. It means you’re part of a supportive and inclusive culture that values innovative thinking and collaborative growth. Our benefits package is designed to support the diverse needs of our employees, providing health, wellness, and financial security for you and your family.

Networking and Career Advancement

At 3M, career advancement is supported by robust networking opportunities within the company. Engage with professionals across different sectors, enhancing your visibility and opening up new career paths. Our internal networking platforms help you connect with projects and teams that align with your career aspirations.

Join Our Team

Are you ready to make a meaningful impact? Explore the employment opportunities at 3M by searching our open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to drive change.

Stay Connected

Keep up to date with the latest at 3M by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with 3M.

Prepare for Your Interview

Make your mark from the first interview. Access resources to polish your resume, sharpen your interview skills, and present your best self to our hiring teams. At 3M, we’re excited to meet the next generation of innovators and leaders.

Diversity and Inclusion

At 3M, we believe that diversity fuels innovation. Our diversity training programs are designed to foster an inclusive environment that respects and values individual differences. We are committed to building a diverse workforce that reflects the global communities we serve. Join 3M today and be a part of our mission to improve lives and build sustainable futures.
Learn more about 3M
Size
95,000 employees
Market Cap
$67.2 billion
Industry
Net Income
$5.3 billion
Founded
1902
5 Year Trend
+3.3%
Revenue
$32.1 billion
NASDAQ

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