Technical Training Consultant, EVAAS - Hybrid, Cary, North CarolinaAs an EVAAS Technical Training Consultant, you will be responsible for ensuring that teachers, administrators, and others who use EVAAS web reports receives accurate, helpful, and timely support. This support includes answering users' questions about interpreting and using reports, providing guidance on system navigation and security, and researching data issues.
As a Technical Training Consultant, you will: - Respond directly to users who have support tickets
- Coordinate solutions in a hybrid environment through Microsoft Teams, Outlook, and JIRA
- Prioritize and communicate requests for additional functionality and enhancements to the web development team
- Draft or review response templates for the support system
- Lead webinars on accounts, roster verification, and other topics
- Review communications, help, training materials, and resources
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required qualifications - Bachelors degree, preferably in Education or Communication.
- Minimum 5 years of experience in teaching, training, or education administration.
- Strong written, verbal, and interpersonal communication skills in remote/hybrid environments
- Excellent problem-solving, analytical, and mathematical reasoning abilities
- Strong technical, professional, and organizational skills
- Proven ability to manage multiple projects and competing priorities effectively
- Self-motivated learner who works independently and collaboratively
- Customer-focused with a track record of delivering quality results on time and following established processes and
- procedures
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional competencies, knowledge and skills - Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
- Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
- Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.
- Experience working with Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience presenting/training in the education field
- Experience providing technical support
- Experience working with EVAAS reporting
- Experience working with JIRA or a similar issue tracking software
- Experience working in a hybrid or remote environment
- Experience working with Copilot or other comparable AI applications
World-class benefits Highlights include...
- Comprehensive medical, prescription, dental and vision plans.
- Medical plan options include:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
- Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
- An industry-leading 401k plan.
- Tuition Assistance Program and programs and resources to support your development
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
