Job Description

Senior Product Manager- Hybrid, Cary, North Carolina

The Core UI department within Global Engineering is looking for a Senior Product Manager to drive product strategy for Core UI's Shared Applications portfolio, focusing on the customer and administrator experiences that help users enter, manage, observe, and personalize SAS Viya.

In this key role, you will set product direction and create roadmaps for Shared Apps including the administration experience through Environment Manager and System Manager, observability through Enterprise Session Monitor, and other Core UI applications such as Landing App and Theme Designer. With your enterprise platform, administration, observability, and customer workflow knowledge, you will help SAS build coherent, reliable, and customer-centered shared application experiences that align with Core UI platform and design foundations.

As the face of the Shared Applications portfolio, you will play a strategic and global role, partnering with engineering, design, architecture, product management, customer support, enablement, sales, and marketing teams. You will communicate roadmap priorities, product functionality, customer value, migration impacts, and release readiness to internal constituents, customers, partners, and community members.

As a Senior Product Manager you will:

• Define and prioritize product requirements for Core UI Shared Apps based on business drivers, customer/admin workflows, customer inputs, market direction, support trends, and field contribution.
• Create and maintain a unified product roadmap for Environment Manager, System Manager, Enterprise Session Monitor, Landing App, Theme Designer, and related shared application experiences.
• Translate business and customer needs into technical, functional, and non-functional requirements that engineering, design, and architecture teams can execute.
• Define user personas and use cases for administrators, platform operators, end users, and internal teams that depend on shared Viya application experiences.
• Drive product development and collaborate with software development teams, UX designers, architects, program management, and dependent product teams.
• Prioritize roadmap tradeoffs across administration, tenant management, observability, onboarding, theming, modernization, reliability, and customer-visible quality.
• Coordinate cross-app dependencies, transition impacts, release readiness, and migration/deprecation planning for shared application capabilities.
• Present product vision, roadmap, workflow improvements, and software demonstrations to internal constituents, customers, and leadership audiences.
• Support product launches and knowledge transfer of Shared Apps functionality to marketing, sales, support, enablement, and customer-facing teams.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• 8+ years of experience in Product Management, technical product strategy, enterprise software, platform administration, observability, or related functions in the technology industry.
• Bachelor's Degree, preferably in Business, Marketing, Computer Science, Information Systems, Engineering, or a related discipline.
• Experience as an administrator, operator, product manager, or product owner for enterprise software deployments, platform administration, tenant management, observability, or customer-facing platform applications.
• Experience building or delivering technical solutions that solve customer, administrator, or operational problems.
• Experience with enterprise administration workflows, observability/monitoring, release readiness, UX collaboration, and migration/change management.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

• Communication- Exceptional written and verbal communication skills, including the ability to engage in technical and business discussions with customers, partners, administrators, product teams, and engineering leaders.
• Critical Thinking- Excellent critical thinking skills with a demonstrated history of making good prioritization decisions in a fast-paced environment.
• Customer Focused- Ability to connect customer/admin workflow needs with platform capabilities, engineering tradeoffs, and product strategy.
• Comfortable delivering presentations, demos, workshops, roadmap reviews, release updates, and technical/product content to a range of audiences.
• Ability to innovate and define creative shared application experiences that improve consistency, reliability, and customer value.
• A self-starter with a bias toward action and the ability to balance getting details right while still moving fast.
• Experience with SAS technology and solutions, nice to have

World-class benefits

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.