Technical Support Specialist

Loxone International

$90K — $110K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years hands-on experience in smart home/building automation or systems integration
  • Deep expertise in low-voltage system design, lighting control, and HVAC integration
  • Proven skills in reading electrical plans and designing panel layouts
  • Exceptional communication skills for diverse audiences
  • Consultative, relationship-focused approach to partner management
  • Willingness to travel to partner sites
  • Bonus: Loxone certification or similar experience with other automation systems

Responsibilities

  • Own the technical relationship with top-tier integration partners through project phases
  • Architect solutions for complex automation projects including multi-unit and luxury developments
  • Consult with architects and developers to translate design intent into automation solutions
  • Troubleshoot complex issues that others cannot resolve
  • Identify and support business growth opportunities for partners
  • Provide product insights from real-world experiences back to product management

Benefits

  • Health, dental, and vision coverage
  • 401k plan, PTO, and employee discounts
  • Comprehensive paid training and certification at Loxone headquarters
  • A tight-knit, engineering-driven company culture focused on technical excellence
Full Job Description
The Role

We're looking for a rare hybrid: a deeply technical automation expert who is equally at home in a mechanical room and a design meeting. As Senior Smart Building Solutions Engineer for our VIP Partner Program, you'll be the dedicated technical and strategic resource for our highest-performing integrators - and the trusted advisor for the architects, designers, and builders they work with.

This is not a tier-1 support role. You'll be engineering solutions for complex, high-stakes projects: multi-unit residential developments, luxury estates, commercial buildings, and specialty applications where standard playbooks don't apply.

Your tasks:
  • Own the technical relationship with a portfolio of top-tier Loxone integration partners - from project design review through commissioning and post-launch optimization
  • Architect solutions for complex projects: system topology, Tree/Air/Link infrastructure, panel design, third-party integrations (Modbus, DALI, BACNET, API-based systems), and energy management
  • Consult with architects, designers, and developers early in the project lifecycle, translating design intent into automation architecture and helping specify Loxone into plans
  • Troubleshoot at the expert level - the escalations that land on your desk are the ones nobody else can solve
  • Grow VIP partner business by identifying project opportunities, supporting bids and proposals, and helping partners expand into new verticals
  • Feed the product loop - channel real-world partner and project insights back to product management and HQ
Our requirements:
  • 3+ years hands-on experience in smart home / building automation, systems integration, or a related controls discipline
  • Deep fluency in at least several of: low-voltage system design, lighting control (0-10V, DALI, DMX), HVAC integration, structured wiring, IP networking, and automation protocols (Modbus, BACnet, MQTT, REST APIs)
  • Proven ability to read electrical plans, design panel layouts, and specify hardware for real-world constraints
  • Exceptional communication skills - you can explain a bus topology to an electrician and a user experience to an interior designer in the same afternoon
  • A consultative, relationship-first mindset: our VIP partners should see you as an extension of their own team
  • Willingness to travel to partner sites and flagship projects
  • Bonus points: Loxone certification or hands-on Loxone Config experience; experience with Control4, Crestron, Lutron, KNX, or Savant ecosystems; Spanish language skills; CEDIA or industry certifications; electrical or engineering background


What We Offer

  • Salary Range: 90k-110k plus commission
  • Health, dental, and vision coverage
  • 401k, PTO, and Employee Discounts
  • Comprehensive paid training and certification at Loxone headquarters
  • A tight-knit, engineering-driven culture where technical excellence is the norm

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