Technical Support Scientist

Merck Group$78K — $121K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a life science discipline (Molecular Biology, Biochemistry, Genetics, etc.)
  • 4+ years of wet lab and research experience
  • Master's degree or PhD in a life science discipline preferred
  • Hands-on experience with mammalian tissue culture workflows; familiarity with CGT sector
  • 3+ years in experimental design and scientific troubleshooting
  • Strong communication skills with experience in technical presentations
  • Proficiency in Microsoft Office and CRM platforms, e.g., Salesforce

Responsibilities

  • Provide application and technical support to customers in laboratory settings
  • Troubleshoot and resolve product performance issues
  • Collaborate with multiple departments to enhance product and customer experience
  • Train and onboard new team members
  • Engage with scientific literature and industry trends through networking
  • Operate mainly on-site in Madison, WI with hybrid potential

Benefits

  • Health insurance
  • Paid time off (PTO)
  • Retirement contributions
  • Additional benefits depending on company policy
Full Job Description
Your Role

As a Technical Support Scientist, you will serve as the primary point of contact for our global customer base, delivering expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows.

Key Responsibilities:

  • Work hands-on in the laboratory to support customer and product application activities
  • Troubleshoot product performance issues and maintain comprehensive technical knowledge resources
  • Collaborate cross-functionally with R&D, Marketing, Customer Service, Quality, and Production to relay customer insights, drive product improvements, and ensure high customer satisfaction
  • Support the training and onboarding of new team members
  • Stay current with industry trends and scientific literature through ongoing interactions with researchers and life science suppliers
  • This position is located in Madison, WI and is full-time, on-site (with hybrid potential)


Who You Are

Minimum Qualifications:

  • Bachelor's degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or other life science discipline
  • 4+ years of wet lab and research experience


Preferred Qualifications:

  • Master's degree or PhD in a life science discipline
  • Hands-on experience with mammalian tissue culture workflows, including transfection, electroporation, and viral transduction; strong familiarity with the cell and gene therapy (CGT) sector
  • 3+ years of experience in experimental design, scientific troubleshooting, and working independently in a laboratory setting (within the last 3 years)
  • Excellent written and verbal communication skills, backed by 3+ years of experience delivering technical presentations, public speaking, or scientific messaging
  • Highly proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experienced in using CRM platforms (e.g., Salesforce) to track workflows or customer data
  • Experience creating technical marketing materials, such as whitepapers, application notes, and scientific social media content
  • Willingness to travel up to 10% annually, including overnight stays


Pay Range for this position: $78,800 - $121,000 / annually

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

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READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
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