Parker Hannifin

Technical Support Representative

Parker Hannifin$80K — $90K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education in Applied Technology or Engineering
  • Minimum 3 years of relevant technical support experience
  • Experience in a manufacturing support team for Hydraulic products
  • Fluid Power Certificate is a plus
  • Proficient in reading technical drawings and specs

Responsibilities

  • Provide specialized technical support across multiple hydraulic and pneumatic disciplines
  • Respond to customer inquiries via phone, email, and CRM
  • Assist in product applications, including competitive parts cross-referencing
  • Input new product part numbers and shop orders into the operating system
  • Communicate effectively with all internal and external customers
  • Build strong relationships with source divisions
  • Identify continuous improvement opportunities within the department

Benefits

  • Opportunity for professional growth and development
  • Engaging work environment with a focus on customer satisfaction
  • Collaborative team culture
  • Participation in continuous improvement initiatives
  • Support for ongoing training in technical skills
Full Job Description
Position Summary

The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative. The successful candidate will be responsible for delivering premier service and support to our customers. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure a positive customer experience.

Hiring Range: $80,000 - $90,000

Responsibilities

Specializing in technical support, you will be providing customer support in one or more of the following disciplines:
  • Industrial & Mobile Hydraulics
  • Truck Hydraulics
  • Pneumatics
  • Fluid Connector Products
  • Hydraulic/Pneumatic Cylinders
  • Provide technical support to customers; assist with product applications and selection, including competitive part number cross-referencing, and preparing build conversions
  • Respond to internal and external customer inquiries via phone, email, and CRM, maintaining a high level of customer satisfaction
  • Assist customers with product applications and selection, including competitive part number cross-referencing
  • Load new product part numbers and product shop orders (conversions) into Parker's operating system
  • Communicate effectively with all internal and external customers
  • Develop and maintain strong relationships with source divisions
  • Identify tactical lean opportunities and contribute to continuous improvement initiatives within the department
  • Understand and support the Parker WIN Strategy
Qualifications

Education and Experience Requirements:
  • Post-secondary education in Applied Technology or Engineering required
  • Minimum 3 years of related work experience with applied technical product support
  • Previous experience working in a manufacturing support team related to Hydraulic products
  • Fluid Power Certificate considered an asset
Skills:
  • Technical experience with hydraulic systems, pneumatic systems, and fluid connector products
  • Proficient in reading technical drawings and specifications
  • Advanced computer skills including Microsoft Excel, Word, and PowerPoint
  • Experience working with a CRM platform (Sales Force)
  • Excellent written, verbal, and interpersonal communication skills for effective interaction with internal and external contacts
  • Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment
  • Ability to adapt to change and act as a change agent
  • Superior follow-up and attention to detail
  • Ability to work independently with minimal supervision
  • Bilingual in English and French is an asset

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ

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