Cisco

Technical Support Manager (Hybrid)

Cisco$118K — $160K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering with 6-7 years of professional experience.
  • 3+ years experience in Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, or APIs.
  • 3+ years in technical operations support using case management tools.
  • Experience with Configure, Price, Quote, and Order Management systems.

Responsibilities

  • Act as the primary contact for production support, managing and resolving tickets.
  • Triage and prioritize support tickets based on urgency and impact.
  • Conduct root cause analysis to solve complex technical problems.
  • Analyze trends in support tickets to identify recurring issues and implement solutions.
  • Collaborate with business users, analysts, and developers to understand issues and enhancements.
  • Ensure timely resolution of issues while maximizing customer satisfaction.
  • Document processes and solutions for knowledge management.

Benefits

  • Hybrid work model with three days per week at Cisco's RTP office.
  • Opportunity to work on advanced digital transformation projects.
  • Exposure to emerging digital and cloud technologies.
  • Collaborative work environment with global teams.
Full Job Description
The application window is expected to close on: 08/01/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is a hybrid role with three days per week at Cisco's RTP office.

Meet the Team

The Commerce Quote to Order team enables Cisco's go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.

Your Impact

As a Technical Support Management with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.

You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.
  • Act as the main point of contact for production support, managing and resolving tickets across various business units
  • Triage and prioritize support tickets based on urgency and impact
  • Conduct root cause analysis and apply critical thinking to solve complex problems
  • Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
  • Collaborate closely with business users, analysts, and developers to understand issues and enhancements
  • Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
  • Follow Industry best practices for security, scalability, and performance
  • Document processes, resolutions, and recurring issues for knowledge management and training purposes


Minimum Qualifications
  • Bachelor's degree in Engineering with 6-7 years of relevant professional experience.
  • 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.
  • 3+ years of experience in technical operations support and the utilization of case management tools.
  • Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems.

Preferred Qualifications
  • Excellent communication skills to collaborate effectively with global teams.
  • Foundation AI / Gen AI knowledge
  • Strong Analytical and troubleshooting Skills.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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