Join Our Team as a Technical Support Manager at Epiroc!The Technical Support Manager leads Technical Service, Parts, and Training functions, driving operational performance, technical capability, and customer satisfaction across support operations. Through strong leadership, collaboration, and continuous improvement efforts, this role supports alignment with Epiroc standards and business objectives. Success in this position requires effective communication, adaptability, and the ability to lead teams in a dynamic, customer-focused environment.
Work Type: Remote, but near a major HUB (Broomfield, CO; Tucson, AZ; Garland, TX; Elko, NV)Responsibilities:- Lead technical support, parts, and training functions for Epiroc capital equipment and aftermarket services to ensure consistent support delivery, customer satisfaction, and alignment with Epiroc standards.
- Develop, implement, and maintain technical training programs aligned with global standards to improve operational performance across internal teams, service centers, dealers, and customers.
- Support the growth and development of technical personnel through structured employee lifecycle activities, including coaching, mentoring, performance management, and succession planning aligned with Epiroc USA's culture and business objectives.
- Strengthen frontline technician capability by promoting structured problem-solving, technical development, and increased self-sufficiency in technical support execution.
- Ensure technical support processes, documentation, and deliverables comply with Epiroc standards, published documentation, and operational best practices.
- Coordinate cross-functional collaboration and support handoffs to improve responsiveness, accountability, and operational efficiency.
- Track and manage key operational metrics, including warranty recovery, work in progress (WIP), and service variance to ensure target performance is achieved.
- Capture and communicate product performance feedback to global divisions and management through approved reporting systems to support continuous improvement and operational performance initiatives.
Knowledge/Education:- Bachelor's degree in Engineering (e.g., Mechanical, Mining, or related field) preferred; equivalent experience will be considered in lieu of a degree.
- Minimum of five years of experience in mining, heavy equipment, or related industries.
- Valid driver's license with willingness to travel domestically, with occasional international travel as required.
Skills and Abilities:- Demonstrated ability to lead, manage, and delegate technical teams with an emphasis on technical oversight, coaching, development, and operational performance.
- Strong mechanical and technical expertise in fluid power systems, equipment control and navigation systems, low-voltage electrical controls, diesel engines, and rotary screw compressors.
- Ability to analyze technical issues, document findings, and communicate solutions effectively to technical and non-technical stakeholders.
- Strong written, verbal, and presentation communication skills with the ability to influence and collaborate across teams.
- Proficiency with business systems and tools, including Microsoft Office and relevant technical, reporting, or documentation platforms.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise protection is required in this role. This position is considered Safety Sensitive.
