Mirantis

Technical Support Engineer (Openstack, Kubernetes)

Mirantis • $90K — $120K *
US-AnywhereRemote in Myrtle Point, OR
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma required; four-year degree preferred or equivalent work experience (3+ years in technical support for IaaS, SaaS)
  • Expertise in Linux system administration and troubleshooting
  • Solid knowledge in OpenStack, Neutron, Kubernetes, and object storage
  • Experience in data center operations (DCOPs), firmware upgrades, and server management
  • Proficient in networking tools and concepts including change management and VLANs
  • Scripting and automation experience, particularly in Python
  • Strong communication skills in English, both spoken and written

Responsibilities

  • Proactively troubleshoot customer environments using various technologies and report on resolutions
  • Learn and provide support for Mirantis OpenStack on Kubernetes (MOSK)
  • Handle and triage IaaS needs within customer data centers
  • Reproduce and document customer issues, confirming bugs for development teams
  • Collaborate with developers on customer issues and suggest product improvements
  • Manage escalations by routing issues to appropriate teams with follow-up accountability
  • Provide clear and detailed communication to customers during troubleshooting incidents

Benefits

  • Opportunity to work with a leader in cloud infrastructure
  • Collaborate with passionate and skilled colleagues
  • Engagement in open-source innovation
  • Dynamic work environment promoting openness and growth
  • Access to professional development and training programs
  • Opportunity to attend industry conferences and working groups
  • Participate in company outings and tech events
Full Job Description
Job Description

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Openstack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired - including cluster operations, components workload management, and troubleshooting containerized environments.

Main Responsibilities:
  • Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management.
  • Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes)
  • Resolve and Handle/Triage IaaS related needs in customer datacenters.
  • Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.
  • Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.
  • Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.
  • Participate in weekend on call rotation and holiday coverage
  • Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution
  • Work with AI tools to increase efficiency and problem solving tasks for customers.
  • Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro
  • Work to troubleshoot any DC networking asks/upgrades, triaging where applicable


Qualifications
  • High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies
  • Knowledge of OpenStack, Neutron, kubernetes and object storage principles
  • Strong English speaking and writing ability required.
  • Expert Linux system administration and troubleshooting skills
  • DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro
  • Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper
  • Python, scripting experience, automation concepts
  • Understanding of networking concepts and protocols
  • Alert management experience,
  • Standard Operating Procedure generation (SOP)
  • Change Management experience
  • Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
  • Good knowledge of network and distributed storage solutions

Preferred Qualifications
  • Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)
  • Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)
  • Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)
  • Kubernetes experience, openstack frameworks
  • TOR switching, networking concepts


Additional Information

What does Mirantis offer you?
  • Work with an established Silicon Valley leader in the cloud infrastructure industry;
  • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
  • Be a part of cutting-edge, open-source innovation;
  • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
  • Professional development and training;
  • Attend conferences and working groups;
  • Company outings, happy hours, hackathons, and tech talks;
  • Receive a competitive compensation package with a strong benefits plan.

About Mirantis

Mirantis is a software company that provides cloud computing services and solutions. The company was founded in 2011 and is headquartered in Sunnyvale, California. Mirantis offers a range of cloud computing services, including OpenStack, Kubernetes, and Docker. The company's solutions are used by a variety of industries, including telecommunications, finance, and healthcare. Mirantis has over 1,000 employees and offices in the United States, Russia, Ukraine, and the United Kingdom.
Learn more about Mirantis
Size
1,000 employees
Industry
Enterprise Technology
Founded
2011
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Mirantis

More Information Technology Jobs

Find similar Technical Support Engineer (Openstack, Kubernetes) jobs:

NationwideRemote