Confluent

Technical Support Engineer

Confluent$80K — $120K *
US-AnywhereRemote in Utah, US
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Excitement in learning about streaming data and domain expertise in Confluent's platform.
  • Strong debugging skills for resolving software system issues.
  • Proficiency in Java or Scala programming languages.
  • Experience diagnosing and resolving customer-related issues.
  • Familiarity with Java, databases, cloud object stores, and messaging systems is a plus.
  • Desire to foster customer success through direct interaction.
  • Experience with Linux applications, Java operations, or distributed systems like Kafka.

Responsibilities

  • Resolve a variety of issues related to Confluent deployments with customers.
  • Develop processes to enhance efficiency within a growing team.
  • Communicate product feedback from customers to the Engineering team.
  • Improve documentation and write knowledge base articles for better user support.
  • Create and review internal tooling and product demonstrations.
  • Collaborate closely with the team developing Apache Kafka.

Benefits

  • Diverse work environment that values different perspectives.
  • Opportunity for personal growth and impact in a fast-paced team.
  • Encouragement to ask questions and provide honest feedback.
Full Job Description
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

What You Will Do:
  • Working with customers to resolve a wide range of issues with their Confluent deployments
  • Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
  • Communicating with our Engineering team to provide real-time product feedback from the field
  • Improving product documentation and authoring knowledge base articles
  • Creating and reviewing product demos and internal tooling
  • Working closely with the team behind Apache Kafka!
What You Will Bring:
  • Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
  • Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
  • Proficiency in Java or Scala
  • Experience in diagnosing, reproducing and resolving customer issues
  • Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
  • Desire to make customers successful through direct interaction.
  • Two out of these three:
  • - Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
  • - Operational knowledge of Java applications (stack, jmap, etc.)
  • - Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)


Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

About Confluent

Confluent is an American software company that provides a streaming platform based on Apache Kafka. The company was founded in 2014 by the creators of Apache Kafka and is headquartered in San Francisco, California. Confluent's platform enables companies to easily access data as real-time streams, making it easier to build and manage real-time data pipelines and applications. The company's platform is used by a variety of industries, including financial services, healthcare, and retail.
Learn more about Confluent
Size
1,000 employees
Market Cap
$6 billion
Industry
Founded
2014
NASDAQ

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