Co-operators

Technical Supervisor, Investigative Services

Co-operators • $72K — $121K *
Calgary, AB T1Y 7M8In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3 years of experience in fraud investigations
  • 7 years of experience in Property and Casualty insurance
  • Post-secondary diploma in a related discipline
  • Chartered Insurance Professional (CIP) designation
  • Expert knowledge of investigations, claims, and fraud regulatory standards

Responsibilities

  • Provide operational and technical leadership in investigative services
  • Ensure compliance with privacy legislation and legal requirements
  • Provide technical expertise in fraud detection and investigative techniques
  • Liaise with management and partners for feedback on fraud procedures
  • Identify training needs to support sound decision-making
  • Coach and develop team members, managing performance and recruitment efforts
  • Continuously improve fraud programs to minimize organizational risk

Benefits

  • Training and development opportunities
  • Flexible work options and paid time off
  • Holistic well-being approach with health programs
  • Paid volunteer days
  • Comprehensive total rewards package including retirement savings and health benefits
Full Job Description
#IN-DNI #LI-DNI

Company: CGIC
Department: Nat Clms Inv Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

As the Technical Supervisor of Investigative Services you will provide operational and technical leadership and execute investigative strategies to achieve department objectives. You will continuously seek opportunities for improving the fraud program and will ensure ongoing investigations minimize the financial and reputational risk to the organization.

How you will create impact:

  • Ensuring compliance with privacy legislation and legal requirements, while overseeing the time management and accuracy of complex investigations.
  • Providing technical expertise in relevant policy interpretations, fraud detection and investigative techniques, while effectively managing change to support new initiatives.
  • Liaising with management teams and business partners to provide insightful feedback on investigative and fraud procedures, processes and projects.
  • Identifying the technical training needs of the team to ensure sound decisions, policy interpretations and recommendations are made, while staying abreast of fraud trends and legislative changes.
  • Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.


To join our team:

  • You have three years of experience in in fraud investigations and seven years of experience in Property and Casualty (P&C) insurance.
  • You have completed a post-secondary diploma in a related discipline.
  • You have completed the Chartered Insurance Professional (CIP) designation and are working towards the Fellow Chartered Insurance Professional (FCIP), the Canadian Risk Management (CRM) designation or another relevant educational development stream.
  • You have expert knowledge of investigations, claims and fraud regulatory standards.


How you will succeed:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You're an effective team player who shares knowledge to support our peers.


What you need to know:

  • You will travel occasionally.
  • As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.
  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.


What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Salary information

Expected salary/hourly range $72,847 - $121,411

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

Stay Connected

Join the Team

Search for open positions that match your skills and interests. Co-operators seeks passionate, curious, and creative team players who are driven to find solutions and excel in their careers. SEARCH CO-OPERATORS JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the professionals who work at Co-operators.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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