Location: Denver, CO, San Francisco, CA, Dallas TXWhat We are Looking For:The Technical Success Engineer will work closely with our customers to ensure they are achieving their goals in using the Airlock Digital product and act as the voice of the customer internally.
Key Responsibilities:Customer Implementation & Technical Enablement
- Lead end-to-end technical implementations of the Airlock Digital platform, including environment discovery, architecture alignment, configuration, and go-live readiness.
- Partner with customer security/cyber, infrastructure, and IT teams to design implementations aligned to their operating environment, risk posture, and security objectives.
- Own technical implementation plans, including deployment milestones, success criteria, and adoption checkpoints.
- Provide hands-on technical guidance throughout the allowlisting lifecycle, from audit through to enforcement and steady-state operations.
Adoption, Value & Outcome Ownership
- Drive measurable product adoption, including policy usage, enforcement progression, and operational maturity.
- Define and track customer success metrics such as time-to-value, enforcement percentage, usage patterns, and risk reduction outcomes.
- Regularly review technical performance and adoption data with customers and recommend actions to improve outcomes.
- Identify blockers to adoption and proactively implement technical or process-based solutions to address them.
Technical Customer Engagement
- Deliver technical training, workshops, and enablement sessions tailored to customer maturity and technical capability.
- Act as the primary technical point of contact for assigned customers, providing trusted advisory support.
- Develop and maintain strong relationships with technical stakeholders, including security engineers, architects, and system administrators, as well as senior decision- makers when required.
Voice of the Customer & Internal Collaboration
- Represent the technical voice of the customer internally across Product, Engineering, and Support forums.
- Provide structured feedback on product gaps, feature requests, and usability challenges based on real-world deployments.
- Contribute to the development of technical best practices, implementation standards, and customer enablement content.
- Support proactive technical communications relating to product updates, changes, and new capabilities.
Required Skills & Qualifications:- 6+ years' experience in a technical customer-facing role such as Technical Success, Professional Services, Implementation Engineering, Solutions Engineering, or similar.
- Strong technical aptitude with the ability to understand, deploy, and support enterprise software in complex environments.
- Background or strong interest in IT infrastructure, endpoint security, or cybersecurity.
- Demonstrated experience leading customer implementations and driving post- deployment adoption.
- Proven ability to translate technical concepts into clear, actionable guidance for customers.
- Strong analytical and problem-solving skills, with a proactive and outcomes-focused mindset.
- Ability to manage multiple customer engagements while maintaining high technical and delivery standards.
- Clear written and verbal communication skills, including technical documentation and customer-facing presentations.
What We Offer:We don't think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary range of USD $103,200-$129,000. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
At Airlock Digital we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance - 401K Plan with 4% Company Match - Life and Disability Programs - Paid Parental Leave - Paid time off and Paid Holidays - Volunteer and Birthday Time off - Home Office Allowance
