We are seeking a skilled and experienced Technical Specialist (Meeting Equipment Setup) to join our Enterprise Technology Services (ETS) group. ETS leads the delivery of technology infrastructure services across the organization, including data processing centers, networks, mainframes, servers, end-user technology, and meeting technology services. In this role, you will support the successful delivery of live streams, high-visibility meetings, events, and audiovisual technology services. The ideal candidate brings a strong technical background, experience with audio and video production, and a customer-focused approach to troubleshooting and support. This includes supporting scheduling, equipment setup, and operating cameras, lighting, audio equipment, video conferencing tools, and related systems.
You will have the opportunity to collaborate with a dynamic team and contribute to technology services that support a global organization. If you are a creative problem-solver with a passion for technology and a commitment to delivering high-quality service, we encourage you to apply.
Position Responsibilities:- Manage and support the production of live streams and events.
- Monitor complex and high-visibility meetings to help ensure a seamless experience for participants.
- Respond to critical issues requiring high-priority meeting support.
- Resolve escalated meeting scheduling and room reservation issues.
- Assist with testing video conferencing and audiovisual equipment for new room setups and relocations.
- Respond to support requests received through trouble ticketing systems, email, and SMS alerts.
- Troubleshoot and resolve technical issues related to video conferencing and audiovisual equipment.
- Participate in the development and implementation of new meeting technology and audiovisual initiatives.
Required Qualifications:- 3 or more years of experience with Information Systems, Television, Broadcasting, or a related field.
- 3 or more years of experience in a technical support or technical customer service position.
- 3 or more years of experience with implementation, administration, and support of audiovisual and other broadcast technologies.
- Experience with video conferencing and related hardware and software.
- Experience with video recording and streaming solutions, video and audio editing, and production.
Preferred Qualifications:- Knowledge of networking and video/VoIP protocols and their implementation.
- Experience resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment.
When you join our team: - We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationBoston, Massachusetts
Working ArrangementIn Office
Salary range is expected to be between$73,350.00 USD - $122,250.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Company: John Hancock Life Insurance Company (U.S.A.)
