What you'll doResponsibilities- Spend the majority of your time troubleshooting user issues and advising technical users on their integrations across multiple platforms (including email, chat, and occasionally over the phone)
- Partner with mentors on the team on focused and deliberate learning objectives designed to improve your developer skills and build better coverage within the team
- Work a mixed schedule allowing us to provide our most technical users with 24/5 front-line developer support and guidance
- Take an analytical approach to tracking points of friction for users and work with other teams to make those parts of Stripe better
- Optimize our internal and external documentation for all of Stripe's products
- Work with Technical Solutions Engineering and Product Engineering to solve or advise on sophisticated technical issues
To equip you for this, as a TSS, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe's API & product features. Over time, you will learn the basics of all of Stripe's supported backend languages as well as front-end JavaScript and/or React. You will also solidify your knowledge of SQL and LogScale basics to excel on the job.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds.
- Passion for interacting with new people, sometimes chatting live with many at the same time.
- Familiarity with SQL and comfort building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and experience interfacing with technical teams.
- Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically.
Preferred qualifications- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
- Have graduated from a full-stack development bootcamp with at least two large-scale projects deployed; or have a bachelors in Computer Science, Software Engineering, or similar, with experience in at least one web application framework and programming language.
