The Opportunity:
The successful candidate will be responsible for gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with implementation managers, and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.
This role combines technical expertise, creative problem-solving, and excellent communication skills.
What You'll Do:
Technical Discovery
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment's products and platforms.
- Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager.
- Translate business problems into actionable user stories for development teams.
Implementation & Configuration
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
- Deliver high-quality solutions that meet initial requirements and core product functionality.
- Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.
Technical Subject Matter Expert
- Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.
- Provide guidance on integrations, product functionality, and risk escalation during projects.
- Lead technical status calls with clients and report back status, risks and next steps to project team.
Innovation & Collaboration
- Work with peers to establish best practices and execute technical improvements.
- Deliver proofs of concept and pilots to demonstrate platform value.
- Prepare for project retros to share learnings and successful course corrections.
Quality & Customer Success
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
- Maintain deadlines and quality standards across multiple active projects.
- Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation.
- Track accurate time on tasks for Billing Utilization Rate reporting.
Who You Are:
- Minimum 3 years' experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing role.
- Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems.
- Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.
- Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
- Comfortable with public speaking and client interactions.
- Experience collaborating with product teams on new feature development and implementation.
- Understanding financial models and principles is a plus.
Core Competencies:
- Requirements gathering and analysis
- Technical problem-solving and creative thinking
- Excellent written and verbal communication skills with experience working with remote teams
- Self-driven learner and contributor to enablement materials
Location:
This position will be hybrid with 3 days/week in our Atlanta, GA office.
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment-not replace-their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
🧘 Wellness days
What's better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
🕰 Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in.
Benefits
Ask us for a copy of our health and dental benefits!
Culture committee
Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
