Meet the team behind this journeyThe successful candidate will join our Technical Solutions Management team supporting enterprise customers implementing the DeepL platform. This is a highly technical, customer-facing role suited to candidates with a background in Technical Solutions / Consultants, Software Engineering, Solutions Engineering, or Technical Implementation.
You will partner closely with Customer Success and Onboarding teams to resolve complex technical challenges during customer implementations and expansions. Each engagement may involve configuring authentication systems, debugging API integrations, or advising customers on how to embed DeepL within their existing technical architecture.
Your responsibilities- Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
- Translating business requirements into technical solutions, and translating complex technical concepts into simple language
- Troubleshoot challenges that customers experience as they set up their systems
- Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
- Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
- Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation
Qualities we look for- Strong work experience in a post-sales / implementation / professional services role from within the SaaS industry.
- Essential technical knowledge includes:
- REST APIs
- SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable
- Deployment support - eg. browser extension deployment - Intune - GPO
- Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions.
- Proven success leading technical, multi-stakeholder implementations on time and within scope.
- Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships.
- Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations.
- Ability to speak French, Spanish and/or Portuguese is a plus.
What we offer- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration.
- Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you!
