Job Description

Who You'll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers' champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

What You'll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic Hyperscaler customer environments, including networks built to support AI and accelerated computing workloads, while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development-both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities

• Resolve customer concerns raised during installation, operation, maintenance of Arista products
• Investigate complex hardware and software network issues, collaborating with sales, account teams, and development teams, to provide post-call summaries including root cause and next step solutions.
• Document customer communication and recurring technical issues to support product quality and product development programs.

Qualifications

• Working knowledge of networking industry, products, and protocols
• Working knowledge or experience with data centers powering Artificial Intelligence is highly desired
• Preferred minimum of 3-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
  • L1 and L2 Technologies including:
    • Auto-negotiation including FEC, L1 debugging, VLAN, LACP, LLDP, STP/RSTP/MST, MACSec
  • L3 Technologies
    • ARP, Core Routing (OSPF, BGP, IS-IS), IPV4 & IPv6, MPLS, LDP, DHCP, VARP/VRRP, VRF, ICMP, ECMP
  • System Administration
    • AAA/TACACS, SNMP, Sflow, ACL
  • Cloud and AI Technologies Including:
    • QoS, FlowControl, PFC, Packet Forwarding and Buffering, Shaping and Policing
• Open source network operating system especially SONiC is highly desired
• Experience with troubleshooting tools such tcpdump, and Wireshark (or similar packet generation and analysis tools) is required
• A strong comfort level with Linux is highly desired
• Familiarity with shell scripting, python, gNMI/gRPC or Ansible is a plus
• Troubleshooting high-speed network connections (400G/800G), familiarity with OSFP/QSFP/LPO optics and link diagnostics like PRBS will be a plus
• Minimum education preferred is a BS in a technical field (Network focused preferred). Industry certifications preferred.
• Excellent written and verbal communication skills for audiences ranging from engineering to executive management
• Customer facing experience or prior TAC experience is highly desired.

Compensation Information

The new hire base pay for this role has a pay range of CAD 85,000 to 150,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.

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Additional Information