The Integrity & Support Operations (ISO) team at Meta plays a crucial role in supporting Meta's top-spending advertisers by delivering scalable services and operations. Our team blends deep product expertise with proficient operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a broad portfolio of complex products. Within the ISO organization, the Technical Solutions Consultant team specializes in supporting our monetization products. We are a group of problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our proven commitment to technology and our commitment to driving impact for our advertisers. As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise. Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions.
Responsibilities
Develop a comprehensive understanding of Meta's monetization products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices
• Resolve technical issues stemming from our clients' usage of Meta's advertising solutions
• Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
• Discover opportunities for enhancing and streamlining workflows through optimization and automation across entire support funnel
Minimum Qualifications
• BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
• 3+ years of experience in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
• Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
• Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
• Proficiency in SQL
• Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups
Preferred Qualifications
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Prior experience with technical troubleshooting in AdTech preferred
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
