Qualifications

• 2-5 years of relevant mechanical and field service experience.
• Strong mechanical troubleshooting and working electrical knowledge.
• Independently capable of working in customer environments.
• Solid understanding of OSHA and site-specific safety requirements.
• Strong written and verbal communication skills, French is an asset.
• Moderate proficiency in Microsoft Office and digital reporting tools.

Responsibilities

• Install, service, maintain, and troubleshoot Smurfit Westrock equipment independently.
• Diagnose and resolve mechanical and electrical issues efficiently.
• Conduct machinery audits, preventative maintenance, and service visits independently.
• Train customer operators and maintenance personnel effectively.
• Clearly explain repairs performed and provide preventive recommendations.
• Conduct exit reviews with customers for satisfaction and alignment.
• Complete service reports, customer signatures, and expense reports accurately.

Benefits

• Full-time employment with flexible work hours based on customer needs.
• Opportunity for significant domestic travel (up to 70-80%).
• Exposure to diverse customer environments and machinery.
• Skill development in mechanical and electrical systems with hands-on training.
• Engagement with service management for proactive issue resolution.