Watsco Inc

Technical Service Representative

Watsco Inc$91K — $107K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of direct HVAC industry experience
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office Suite
  • Willingness to travel overnight as needed
  • Valid driver's license and clean driving record

Responsibilities

  • Provide remote technical support through Salesforce CRM via phone, chat, and email
  • Deliver on-site technical support through personal interaction
  • Educate customers on proper product installation and service procedures
  • Teach technical training classes as directed
  • Support sales representatives through joint customer calls and presentations at events
  • Serve as liaison between customers and HVAC equipment manufacturers
  • Assist in resolving product quality issues and managing support programs
  • Conduct investigations related to claims under supervision

Benefits

  • Opportunities for professional development and training
  • Engagement in joint activities with sales representatives
  • Access to various trade shows and promotional events
  • Potential for travel to different locations for support and training
  • Dynamic work environment focused on customer satisfaction
Full Job Description
Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

Duties and Responsibilities
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).

Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred

Pay Range: $91-107K/Annual

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About Watsco Inc

Watsco is a distributor of heating, air conditioning, and refrigeration (HVAC/R) products as a manufacturer of parts and components for HVAC/R equipment.

Watsco Inc Careers

Join the dynamic team at Watsco Inc, the leading distributor in the HVAC industry, and be part of a company known for its enduring commitment to innovation and growth. At Watsco Inc, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusion.

Work You’ll Do

Embark on a career with Watsco Inc and contribute to our mission of transforming the HVAC industry through sustainable and innovative solutions. Our team at Watsco Inc is at the forefront of industry expertise and digital innovation, making us a unique leader in the marketplace.

Explore Professional Growth and Development

Watsco Inc is dedicated to the professional growth of its employees, offering unparalleled career advancement opportunities. With a variety of training and development programs, Watsco Inc supports your journey from internship to full-time leadership positions. Our commitment to professional growth ensures that every team member has the resources and support to succeed.

Innovative Work Environment

Join a team of over 5,000 dedicated professionals who are driving change in the HVAC industry. At Watsco Inc, innovation isn’t just another word—it's part of our culture and every project we undertake. Engage in work that challenges the status quo, utilizing your skills to contribute to meaningful projects that have a tangible impact on our business and the environment.

Diversity and Inclusion

At Watsco Inc, we believe that diversity fuels innovation. Our inclusive culture embraces different perspectives and creates a vibrant workplace where all employees can achieve their potential. Diversity training is integral to our operations, ensuring that we continue to lead with empathy and understanding in all aspects of our business.

Benefits and Culture

Choosing a career at Watsco Inc means joining a company that prioritizes the well-being and satisfaction of its employees. We offer a competitive package of benefits designed to support the diverse needs of our team members. From health and wellness programs to flexible working conditions, we ensure that our employees are well taken care of.

Join Our Team

Discover the array of job opportunities at Watsco Inc, from entry-level positions to senior roles in various departments. We are always looking for passionate, curious, and innovative individuals to join our team. Explore open positions that match your skills and interests, and take the first step towards a rewarding career at Watsco Inc.

Stay Connected

Keep up to date with the latest at Watsco Inc by following our careers blog. Gain insider perspectives and industry-leading insights that can help you navigate your career path. Personalize your experience by subscribing to job alert emails, tailored to your preferences and skills.

Networking and Interviews

Networking at Watsco Inc opens doors to numerous opportunities within the company and the broader industry. Prepare your resume and sharpen your interview skills to take advantage of the career opportunities available. Our hiring process is designed to identify and nurture talent, ensuring that every new member is a perfect fit for our team. At Watsco Inc, your career is what you make of it. Join us and be part of a company that is reshaping the future of the HVAC industry through leadership, collaboration, and innovation.
Learn more about Watsco Inc
Size
6,850 employees
Market Cap
$9.7 billion
Industry
Net Income
$269.5 million
Founded
1945
5 Year Trend
+8.3%
Revenue
$5 billion
NASDAQ

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