Salary : $76,804.32 - $103,495.68 Annually
Location : Los Angeles County, CA
Job Type: Full time
Job Number: MV2546-EA
Department: MILITARY AND VETERANS AFFAIRS
Opening Date: 07/21/2026
Closing Date: 7/24/2026 5:00 PM Pacific

Position/Program Information
EXAM NUMBER

MV2546A-EA
TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY
FILING PERIOD

Applications will be accepted starting Wednesday, July 22, 2026, at 8:00 A.M. (PT) until Friday, July 24, 2026, at 5:00 P.M. (PT)

The Department of Military and Veterans Affairs is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment Information Technology Technical Support Analyst II

DEFINITION:

Under general supervision, provides a full range of technical information technology support services, including installation, configuration, testing, troubleshooting and repair of hardware, software, networks and applications in a centralized IT organization.
CLASSIFICATION STANDARDS:

Incumbents in this journey level class perform a wide variety of information technology support duties, following established procedures, including hardware and software installation and repair. Incumbents possess the ability to analyze user problems related to desktop, network and applications and apply a full range of corrective actions. Incumbents are generally based in a centralized location or may be required to assist end users at field sites. Incumbents possess a thorough knowledge of desktop computers and related equipment, basic knowledge of network technologies and multiple client platforms, and strong interpersonal skills to communicate effectively with customers/users.
Incumbents typically are responsible for installing, servicing and moving computers, printers, servers, networking devices, storage devices and related equipment.
Essential Job Functions

• Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
• Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
• Identifies trends in the reported problem calls and implements improvements.
• Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
• Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
• Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
• Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
• Configures software distribution tools.
• May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
• May coordinate equipment delivery, software licensing compliance and inventory/asset control.
• May act in a lead capacity to other technical staff.

Requirements
MINIMUM REQUIREMENTS:

TRAINING AND EXPERIENCE:

Option 1: One (1) year of experience at the level of an IT Technical Support Analyst I

Option 2: Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

OUT OF CLASS:
No withhold will be allowed. Required experience/education must be fully met by the last day of filing/at the time of filing and clearly indicated on the application.

PHYSICAL CLASS:
3 - Moderate

Additional Information
EXAM CONTENT:
Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add , as well as , and to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for more information: http://lacountylibrary.org.

NO SHARING OF USER ID, EMAIL AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

Have any questions about anything listed above? Contact us:

Department Contact Name: MVA Examinations
Department Contact Phone: (213) 765-9624
Department Contact Email:
Teletype Number: (800) 899-4099
Exam Number: MV2546A-EA

SUPPLEMENTAL QUESTIONNAIRE:
The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Please fill out your application and minimum questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full or part-time). Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.