Job DescriptionAs a key member of Grantek's Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.
Primary Job Responsibilities: - Provide technical support and maintenance services, both remote and within customer facilities.
- Provide an immediate response to all customer support inquiries.
- Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
- Prepare and maintain accurate service call documentation.
- Engage with internal Engineering personnel.
- Train customer manufacturing personnel on applicable manufacturing systems.
- Investigate, reproduce and provide technical solutions.
- Identify process improvement opportunities.
Technologies Used: *Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.
- PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
- System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
- HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
- SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
- Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
- Vision Platforms: Cognex, Datalogic, Keyence, etc.
- MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
- High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
- Database Platforms: Microsoft, Oracle, etc.
- Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
- Project Documentation: Microsoft Office
Qualifications- Will typically possess 3 - 5 years of relevant industry experience.
- Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required
- Excellent communication skills - both verbal and written.
- Valid Driver's License
- Have full-time access to a personal vehicle
- Willingness to travel up to 50% throughout the NA
- Is flexible with possible shift work; nights and days
Additional InformationThis position is being posted to fill an existing vacancy within the organization.
