The Audio Video Engineer is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.
This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. In addition to direct technical support, this Level 7 role has broader responsibility for scheduling, planning, producing, supporting, and coordinating live events, including high-visibility onsite events such as all-people meetings, executive meetings, town halls, and similar productions.
This role also includes project management responsibility for Facilities and business-driven remodels, renovations, and office space upgrades that involve audio/video, conferencing, collaboration, or broadcast-related technologies. The successful candidate will interface with internal stakeholders, suppliers, and team members to help keep projects on schedule, within budget, and aligned to quality expectations. This individual will review project deliverables at multiple stages to help ensure high-quality outcomes from planning through implementation and handoff.
The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, end-user support teams, customers, event stakeholders, Facilities partners, and external suppliers. This position requires strong customer service, sound technical judgment, event production experience, project coordination skills, and the ability to remain calm and effective in high-visibility situations.
This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment, as well as onsite support for early morning, evening, or extended-duration events.
Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments
Lead support for live and recorded events by operating or coordinating operation of video switchers and associated audio/video peripherals
Schedule, plan, produce, support, and coordinate live onsite events, including all-people meetings, leadership meetings, town halls, and similar internal productions
Partner with customers, presenters, site contacts, and technical teams to define event requirements, timelines, room setup, show flow, testing, and support plans
Develop and manage event run-of-show details, technical checklists, support coverage, and readiness activities to ensure successful execution
Serve as a lead point of coordination during high-visibility events, managing technical execution, troubleshooting, communications, and escalations in real time
Manage AV-related portions of Facilities and business-driven remodels, renovations, and office space upgrades
Partner with internal stakeholders, Facilities teams, suppliers, integrators, and technical team members to define project scope, requirements, schedules, budgets, risks, and deliverables
Track project milestones, action items, dependencies, and issue resolution to help keep projects on timeline and within budget
Review project deliverables, drawings, technical designs, installation progress, testing results, and final outcomes for quality and alignment with requirements at various stages of the project
Coordinate implementation activities including planning meetings, site readiness reviews, equipment delivery timing, installation scheduling, testing, commissioning, and turnover to operations
Escalate project risks, schedule concerns, budget impacts, and quality issues in a timely manner and help drive corrective action
Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption
Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime
Coordinate repairs, replacements, upgrades, and escalations as needed
Monitor audio and video quality and perform quality control checks to maintain service standards
Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers
Assist with implementation and support of solutions developed by Core IT and partner teams
Create, update, and maintain SOPs, support documentation, event support guides, project records, and related operational materials
Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response
Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service
Communicate status updates on open issues, projects, event readiness, and service activities to leadership and stakeholders as needed
Support continuous improvement through service monitoring, issue follow-up, post-event review, project lessons learned, and corrective actions
Maintain a professional presence when supporting senior leaders, high-visibility meetings, time-sensitive events, and cross-functional project teams
Provide guidance and coordination support to other technicians or support resources as needed during complex events, implementations, or service activities
Bachelor’s degree or equivalent practical experience
Significant technical experience in audio/video, video conferencing, unified communications, broadcast support, event production, or related collaboration technologies
Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms
Experience supporting commercial audio/video hardware and software
Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices
Experience supporting and coordinating live events or meeting technologies in environments where reliable execution is critical
Experience planning and supporting high-visibility onsite events with multiple stakeholders, tight timelines, and executive-level expectations
Experience coordinating or managing workplace technology projects, office upgrades, renovations, remodels, or related implementations
Experience working with internal customers, suppliers, contractors, or integrators to manage schedules, deliverables, and quality outcomes
Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams, stakeholders, and project partners
Ability to work effectively in a fast-paced support environment and manage multiple priorities
Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools
Experience with digital audio and video streaming technologies
Familiarity with LAN/WAN-connected AV or conferencing environments
Experience with broadcast equipment, technical facilities, or studio/event support environments
Experience with change management, escalation management, and post-incident follow-up
Experience supporting executive meetings, town halls, all-people meetings, or other high-visibility events
Experience coordinating event logistics, technical readiness reviews, rehearsals, and production support plans
Experience with project management for AV deployments, room refreshes, facility upgrades, or workplace collaboration improvements
Experience reviewing design packages, construction or installation deliverables, commissioning activities, and final acceptance criteria
