Job Description

The Technical Sales Operations Program Manager owns the planning, coordination, and execution of high-impact commercial and Sales Operations programs. This senior individual contributor turns executive objectives into clear roadmaps, runs cross-functional workstreams, and ensures that strategic initiatives land with the field in a consistent, measurable way.

You will sit at the center of Sales Ops, partnering with Sales, Finance, Product, Commercial, IT, and Enablement to drive initiatives such as account planning, refresh and accelerator programs, forecasting and ASP improvements, and tooling/process changes.

What You'll Do

Program Ownership & Road mapping

- Translate executive goals into program charters with clear scope, success metrics, timelines, and decision points.

- Help drive the end-to-end delivery of strategic projects - from prioritization and planning through execution and measurement.

- Define and manage dependencies, risks, issues, and tradeoffs, escalating when decisions or air cover are needed.

- Serve as a point of contact and strategic advisor for complex Sales Operations challenges across the business.

Cross-Functional Execution & Governance

- Lead and develop core program teams and routines (weekly workstream syncs, cross functional working sessions, operating committee preps, steering meetings).

- Drive alignment across Sales, Finance, Product, CX, IT, Comp, and Enablement, ensuring owners know what's expected and when.

- Prepare pre-reads, decision packs, and follow-ups so leaders have clear options and next steps after each governance touchpoint.

Rhythm of Business & Initiative Integration

- Align strategic projects into the broader Rhythm of Business (forecast cadence, QBRs, annual planning, SPIFFs, product launches).

- Ensure programs are sequenced realistically against field bandwidth and calendar constraints.

- Partner with Sales Ops Managers, ASP, and other capability teams to define, prioritize, and deliver system improvements that improve day-to-day operating efficiency.

Analytics, Insights & Outcomes Tracking

- Partner with Analytics, Finance, and Data teams to define program KPIs and dashboards (adoption, impact, financial outcomes).

- Track organizational goals, important metrics, and risks, surfacing issues early, guiding problem-solving discussions, and driving follow-through resolutions.

Change Management & Field Readiness

- Inspire change management efforts, ensuring smooth adoption of process improvements and system changes across all impacted collaborators.

- Coordinate field-facing assets (FAQs, one-pagers, playbooks, timelines) so sales leaders and reps understand what's changing and why.

- Gather field feedback, translate it into structured requirements, and feed it back into program design and prioritization.

Continuous Improvement & Operating Model Maturity

- Document and refine repeatable playbooks for key programs (e.g., account planning cycles, refresh campaigns, forecasting improvements).

- Find opportunities to improve processes and ways of working, partnering with teams to help drive clarity, efficiency, and scalability.

- Help move Sales Ops capabilities from ad hoc to managed/optimized by making programs more predictable and scalable over time.

Who You Are

Minimum Qualifications

- 7-10 years of experience in Sales Operations, Program/Project Management, Strategy, or related roles in a B2B environment.

- Proven track record leading cross-functional programs from concept through execution (not just participating).

- Strong program management toolkit: charters, roadmaps, RAID logs, stakeholder maps, governance routines.

- Excellent executive communication skills-able to distill complex, messy work into crisp narratives and clear options.

- Comfort working with data and financials (e.g., pipeline, bookings, quota, margin, productivity), even if you're not the primary analyst.

- Demonstrated ability to influence without authority across Sales, Finance, Product, and technical teams.

Preferred Qualifications

- Experience in Sales Operations or Revenue Operations in a growth or transformation context.

- Familiarity with CRM and Sales planning/comp tools (e.g., Salesforce, Varicent, or similar).

- Background working with or alongside Sales Analytics / FP&A to measure program impact.

- Formal training or certification in program/project management (e.g., PMP, PgMP, Agile) is a plus.

- Healthcare, med-tech, or complex enterprise B2B sales experience is a plus.

- Synthesize data and qualitative feedback into simple narratives that show if initiatives are working and what should change.

- Track Sales Performance across key segments, programs, and leadership forums, helping translate results into clear actions, priorities, and executive visibility.

- Own tracking and reporting for Sales Incentives and special programs, including SPIFFs and targeted performance campaigns, monitoring participation, progress, payout alignment, and overall business impact.