Technical Sales Manager

Company: Rapak LLC

Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA

Workplace Type: Remote

Employment Type: Salaried | Full-Time

Function: Sales

Main Duties & Responsibilities

Position Summary
The Technical Sales Manager serves as a key point of contact for customers, providing technical support related to products, parts, and order accuracy. This role focuses on assisting customers in identifying correct part numbers, answering technical questions, and ensuring a high level of customer satisfaction through clear communication and strong attention to detail.

Key Responsibilities

• Create replacement part quote estimates for customers using Syteline
• Enter and process customer orders in Syteline based on received purchase orders.
• Confirm order receipt and communicate ship dates to customers via email.
• Identify orders ready to ship and request freight quotes for high-cost shipments.
• Enter shipping charges and process orders through the shipping system to generate packing slips; provide documentation to the Shipping team.
• Respond to customer inquiries regarding order status, delivery dates, invoices, and defective parts.
• Process credit card transactions through UBC CyberSource and distribute paid invoices and transaction receipts to Accounts Receivable (AR) and customers.
• Create and manage Return Material Authorizations (RMAs) for incorrect or defective parts, including processing returns and determining disposition.
• Prepare commercial invoices for international shipments and submit them to Shipping.
• Generate pro forma invoices for customers requesting wire transfer payments.
• Coordinate with Purchasing to expedite parts when requested by customers.
• Assist Accounts Receivable with past-due collections and notify customers when accounts are placed on credit hold.
• Support customers in identifying correct part numbers and resolving technical part-related issues.
• Interface with Engineering to create part kits or assemblies as needed.
• Demonstrate strong numerical aptitude, including calculating selling prices when required.
• Assist other areas of the Filler Machine group as needed.
• Participate in inventory cycle counts and related inventory activities.

This role is remote role that requires travel

Qualifications

• Proficiency in Microsoft Excel, Word, and Microsoft Office.
• Strong verbal and written communication skills.
• High attention to detail and strong aptitude with numbers.
• Ability to work cross-functionally with Engineering, Purchasing, Shipping, and AR.
• Previous experience in customer service or procurement is a plus.

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $90,000 - $110,000.

Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.

Click here for more information: www.trimasbenefits.com