Technical Sales EngineerThe Role:The Technical Sales Engineer provides technical support by identifying cost effective solutions for customer heating and temperature control requirements in a variety of unique applications.
Your Responsibilities:- Develop engineered solutions for customers through understanding of their applications.
- Prepare timely technical pricing proposals. Use engineering tools to size thermal heating applications based on specific customer requirements.
- Consolidate customer application details and initiate quotes on highly complex applications for review by alternate internal engineering resources.
- Lend consultive engineering guidance across various products lines and market sectors.
- Provide premium solutions that are efficient and profitable for Chromalox and our customers.
- Offer trouble shooting assistance on a variety of customer applications.
- Maintain high proficiency of the Chromalox product line and the underlying engineering principles.
- Provide a premium customer experience through partnerships and expertise.
- Act as a liaison between the customer and the organization including, but not limited to, engineering, planning, purchasing, production, credit, and marketing.
- Drive sales growth through building relations and following up with customers on quotes provided. Identify competitive situations and review price options through proper channels.
- Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements. Ensure product requirements are clearly defined at time of order.
- Actively resolve customer's technical and pricing discrepancies.
- Complete accurate order entry while adhering to price guidelines and published lead times.
- Coordinate resolution of customer concerns and escalate business at risk situations, as required.
- Promptly follow up on assigned sales leads.
- Process requests for customer material returns.
- Other duties as assigned.
Our Requirements:- Bachelor's degree in Mechanical, Chemical, Electrical, or related Engineering discipline required; equivalent technical experience considered.
- 3-5+ years of experience in technical sales, sales engineering, applications engineering, or industrial customer-facing engineering roles preferred.
- Demonstrated ability to evaluate customer technical requirements and recommend engineered solutions.
- Experience preparing technical quotations, proposals, and product recommendations.
- Ability to read and interpret engineering drawings, specifications, schematics, and technical documentation.
- Strong knowledge of industrial systems such as thermal processes, electrical systems, controls, or related applications preferred.
- Proven ability to build customer relationships and identify opportunities for account growth.
- Excellent written, verbal, presentation, and consultative communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and CRM/ERP platforms.
- Must be fluent in English (spoken and written); Spanish is a plus.
- Ability to travel as needed to support customer visits, site evaluations, and business development activities.
