The Technical Sales Engineer is a key member of the Copeland Cold Chain Technical Sales team focused on their assigned End User customers. They will understand customer pains and needs and determine the best Copeland controls for the end user's applications. The Technical Sales Engineer (TSE) will need to learn the portfolio of Copeland Cold Chain controls and services portfolio as well as how to apply these controls to the End User's building and energy management systems. The TSE will work closely with a Strategic Account Executive to ensure End Users customers successfully specify, apply, implement and expand Copeland controls and services from a technical sales perspective. They will serve as a trusted customer partner and technical expert with a customer focused perspective.
The TSE will work side by side with the Strategic Account Executive for their assigned End User customers. They will cross functionally collaborate with Project Management, Product Management, Field Services, Solution Architects, Technical Services, Professional Services, etc.
The TSE will interact directly with our Commercial teams across the Americas and our Product / Engineering teams in Kennesaw, GA, Belluno, Italy, Eden Prairie, MN and Sidney, OH.
As the Technical Sales Engineer YOU WILL:- Serve as trusted customer partner and technical subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third-party integrations) and applicable services (commissioning, programming, project)
- Serve as End User application expert
- Understand controls and services market trends and competitive capabilities
- Collaborate with the sales team on customer facing engagements and serve as technical sales and end user application expert. Pull in Solution Architecture, Application Engineering, Systems Engineering and/or NPD Engineering where needed
- Create high level, technical requirements for new End User opportunities, including but not limited to hardware bill of material, integrations to third party devices, control panels, programming of BMS and distributed controllers, and field services.
- Collaborate with Copeland execution teams to ensure successful deployment of controls, integrations and/or other services
- Communicate End User customer and Copeland requirements with EORs (HVAC & Refrigeration) during the initial design and project phases
- Customer focused approach with emphasis on land, implement and expand phases of the sales cycle
REQUIRED EDUCATION, EXPERIENCES & SKILLS:- BS degree in Engineering, or related technical discipline -or- equivalent industry experience
- Two years of food retail or foodservice product development / engineering / field service / technical support or related experience
- Knowledge of Copeland control systems for Food Retail/Foodservice, including but not limited to E3, Site Supervisor, distributed controls (e.g. case controllers)
- Hands-on experience with Food Retail/Foodservice Building Management Software
- Demonstrated success in technical role in the food retail or foodservice industry -or- similar industry
- Effective analytical, coordination and verbal communication skills
*Authorization to work in the United States now and the future is required. Temporary visas such as F1 (OPT/STEM), H1, L, B, J, or TN will not be considered.
PREFERRED EDUCATION, EXPERIENCES & SKILLS:- Demonstrated ability to collaborate and communicate effectively and build strong relationships with customers and internal team members
- Proven experience in consultative solutions selling
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
