Echo Global Logistics

Technical Publications Manager

Echo Global Logistics • $110K — $125K *
Lake Zurich, IL 60047In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in technical writing or technical publications management
  • Strong knowledge of desktop publishing, XML/DITA, and content management systems
  • Proven project management skills, capable of handling multiple projects simultaneously
  • Analytical mindset with effective problem-solving abilities
  • Experience leading and developing high-performance teams in a collaborative environment
  • Bachelor's Degree in a technical or related field or equivalent experience

Responsibilities

  • Lead and develop a team of technical writers, ensuring effective coaching and performance management
  • Establish team goals and metrics to enhance productivity and engagement
  • Implement improvements to enhance content quality and efficiency
  • Develop and maintain policies and standard operating procedures for the department
  • Evaluate and select authoring tools and research emerging technologies
  • Define strategic plans for content management and authoring tools
  • Collaborate with global teams to ensure alignment on best practices and market requirements

Benefits

  • 11 paid holidays
  • Affordable medical, dental, and vision insurance
  • Paid PTO
  • 5% 401K match
  • Tuition Reimbursement
Full Job Description
Technical Publications Manager! This role will lead a collaborative team of Technical Writers and oversee technical document development, content management, and web management for all technical publications. The Technical Publications Manager supports service and consumer-facing literature across ECHO Inc.'s North and South American dealer and distributor network. In addition, this position will partner with ECHO and Yamabiko Japan authoring teams to drive and implement an enterprise-level content strategy. This position offers a salary range of $110,000-$125,000, based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO's benefits include:
  • 11 paid holidays
  • Extremely affordable medical, dental, and vision insurance
  • Paid PTO
  • 5% 401K match
  • Tuition Reimbursement

Duties/Responsibilities:
  • Lead and develop a team of technical writers, including hiring, coaching, goal setting, and performance management.
  • Establish team objectives, goals, and performance metrics to drive engagement and productivity.
  • Implement continuous improvement initiatives to enhance content quality and efficiency.
  • Develop and maintain departmental policies, procedures, SOPs, and process maps.
  • Evaluate current authoring tools and research emerging technologies within the publications industry.
  • Define and execute strategic plans for content management and authoring tools (e.g., XML/DITA, CMS).
  • Partner with Yamabiko Japan and ECHO authoring teams to align best practices, responsibilities, and market requirements.
  • Manage and execute cross-functional projects supporting technical publications.
  • Participate in product development and product launch meetings.
  • Serve as a key stakeholder for technical literature across all new product development and launch initiatives.
  • Oversee publication schedules to ensure alignment with product launches, engineering changes, and release timelines.
  • Collaborate with outsourced suppliers to review, modify, and standardize ("ECHOize") CAD drawings and artwork.
  • Ensure all publications meet compliance, safety, style, format, and market requirements.
  • Manage translation processes, including vendor selection, performance, and cost negotiations.
  • Respond to inquiries from distributors, dealers, field teams, and customers regarding technical documentation and parts.
  • Oversee translation, printing, and digital publication of materials, including electronic parts catalogs.
  • Manage vendor relationships, including purchase orders and invoice approvals.
  • Support financial planning by participating in budget reviews and managing departmental expenses.

Job Experience/Skills:

  • Experience with desktop publishing, structured content, XML/DITA, and content management systems (CMS).
  • Strong project management experience
  • Analytical mindset with solid problem-solving skills
  • Ability to prioritize workload, manage multiple projects, and meet deadlines in a fast-paced environment
  • Effective leadership and strong organizational skills


Preferred Qualifications:
  • Prior management experience preferred.
  • Proven project management experience required.
  • Technical background in small engines, automotive, or related industries.
  • Experience with enterprise system integration preferred.
  • Ability to operate effectively within a global, matrixed organization.
  • Demonstrated ability to influence at the executive level.

Education: Bachelor's Degree in a technical field and or related field or equivalent.

About Echo Global Logistics

Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services. The company offers a wide range of services, including truckload, less-than-truckload, intermodal, and expedited shipping, as well as managed transportation, supply chain analytics, and freight audit and payment services. Echo's clients include shippers of all sizes, from small businesses to Fortune 100 companies, across a variety of industries. The company's proprietary technology platform, EchoShip, provides real-time visibility and control over shipments, helping clients optimize their supply chains and reduce costs. Echo has been recognized for its innovative technology and customer service, and has received numerous awards and accolades.
Learn more about Echo Global Logistics
Size
9 employees
Market Cap
$1.2 billion
Industry
Transportation
Net Income
$15.8 million
Founded
2015
5 Year Trend
+10.7%
Revenue
$2.5 billion
NASDAQ
ECHO
* Ladders Estimates

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