As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.
The Enterprise Architecture Manager is a strategic leader who will collaborate with cross-functional teams to shape, implement, and govern our organization's architectural vision and standards. This pivotal role requires a deep understanding of enterprise architecture, strategic planning, and team leadership. You'll be instrumental in overseeing the architectural practice, from defining business capabilities to guiding technology, data, infrastructure, networking, security, and AI architectures. Your responsibilities will include developing and executing IT strategies, ensuring architectural alignment with overarching business objectives, and leading an architecture team to foster continuous innovation and operational excellence.
Proven expertise in managing complex projects and collaborating with cross-functional teams is essential.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
ROLE- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
- ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
- MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability. Sets clear performance expectations and provides thoughtful and timely coaching and feedback to ensure department, business and company procedures and standards are met.
- COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
- INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
- Leads, motivates, and influences diverse teams and stakeholders at all levels of the organization.
- Possesses strong analytical and problem-solving skills, with the ability to diagnose complex issues and propose effective solutions
- Understands business processes, organizational objectives, and how technology can drive business value.
- Collaborates effectively with business to develop long-term technical strategies.
- Develops/communicates technical strategy, architecture, standards, and constraints to business stakeholders.
- Facilitates business improvement through adoption of modernized solutions.
- Maintains and fosters a sense of urgency within the team and the organization.
- Conducts regular governance reviews of architecture and engineering design and implementation for discovery efforts, products, projects, and programs in partnership with Portfolio management.
- Facilitates quarterly Architecture and Engineering forums.
- Maintains and supports Enterprise Architecture tooling, applications, and budgets.
- Researches, evaluates, and integrates new and emerging technologies into the enterprise architecture
- Collaborates with peer managers within the department as well as the division.
- Holds monthly 1:1 with each employee to set clear performance expectations and provide thoughtful and timely coaching and feedback to ensure department, business, and company procedures and standards are met.
- Conducts yearly performance reviews.
- Models a culture of continual learning and professional development by providing regular training and professional development opportunities.
- Reviews applicant submissions for job postings, conducts interviews, and makes recommendations regarding hiring status.
- Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
- Develops and sustains positive working relations with business stakeholders.
- This is a full-time management/leadership position (45+ hours per week).
REQUIRED- 5+ years experience in Managing architecture, solution design, development, and governance teams.
- 3+ years experience in IT operations, business team management, or application management.
- 3+ years experience in business relationship management, including executive level stakeholders.
- 3+ years experience in developing and implementing IT strategies, roadmaps, and architectural blueprints that align with business objectives
- Support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
- HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Recommended- Bachelor's degree or higher in Computer Science, Information Technology, Computer Information Systems, Engineering, or a related field.
- Domain experience across multiple architectural domains, including:
- Application Architecture: Designing and integrating complex software systems, microservices, APIs, enterprise applications
- Data Architecture: Data modeling, data governance, data warehousing, ETL, data analytics platforms.
- Infrastructure Architecture: On-premise, cloud, hybrid cloud environments, virtualization, containerization, automation
- Networking Architecture: Network design, security, connectivity, and performance.
- Security Architecture: Cybersecurity principles, identity and access management, data protection, compliance (GDPR, CCPA, SOX, GLBA).
- AI/ML Architecture: Experience in designing and implementing AI/ML solutions, understanding data pipelines for AI, MLOps.
- Understanding and practical application of industry-standard EA frameworks (e.g., TOGAF, Zachman, ArchiMate).
- Communicates effectively with all levels of management.
- Communicates effectively with technical teams/vendors.
- Experience working with international teams and managing projects that drive international growth.
- Experience developing strategies with cross-functional teams across a wide variety of disciplines.
- Ability to manage multiple complex projects concurrently.
- Proven self starter with the ability to work under limited supervision.
- Business acumen, data analysis, and ability to build business cases.
- High level understanding of international compliance and regulatory landscape.
- Strong organizational and negotiation skills with attention to detail and quality.
Required Documents• Cover Letter
• Resume
• Last two performance reviews
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