Job Summary

The Technical Program Manager will lead complex, cross-functional technology initiatives and drive successful project delivery from initiation through closure. The role requires end-to-end ownership, independent decision-making, strong stakeholder management, and the ability to execute with minimal supervision. The Tech PM will work closely with Salesforce teams to support platform implementations, enhancements, integrations, migrations, release management, and deployment activities while aligning technology initiatives with business objectives and strategic priorities.

Key Responsibilities
• Own and manage projects from initiation through delivery and closure.
• Drive project planning, execution, risk management, and governance activities.
• Lead complex cross-functional programs involving business, technology, and operations teams.
• Make informed decisions independently and proactively resolve project challenges.
• Manage stakeholder expectations and provide regular updates to leadership teams.
• Facilitate discussions, workshops, and decision-making forums across multiple teams.
• Coordinate project schedules, dependencies, resources, and deliverables.
• Track project progress, identify risks and issues, and implement mitigation strategies.
• Ensure project objectives align with business goals and strategic priorities.
• Prepare and deliver executive-level presentations, reports, and status communications.
• Collaborate closely with Salesforce teams to support platform-related initiatives, enhancements, and integrations.
• Coordinate with Salesforce administrators, developers, architects, and business stakeholders.
• Support Salesforce release management, change management, and deployment processes.

Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 8+ years of experience in Project Management, Program Management, or Technical Delivery Management.
• Proven experience managing large-scale, complex technology projects.
• Strong understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
• Experience leading cross-functional teams in fast-paced environments.
• Ability to drive projects with minimal direction and a high level of accountability.
• Strong project and program management skills.
• Strong stakeholder management and executive communication skills.
• Experience with risk and issue management, strategic planning, and execution.
• Experience with budget and resource management.
• Strong cross-functional team leadership, decision-making, and problem-solving skills.
• Required experience working with Salesforce platforms and the Salesforce ecosystem.
• Working knowledge of Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
• Experience managing Salesforce implementation, enhancement, integration, or migration projects.
• Familiarity with Salesforce release management, change management, and deployment processes.

Preferred Qualifications
• PMP, PMI-ACP, Scrum Master, or equivalent certification.
• Prior experience with enterprise digital transformation projects.
• Experience working with global teams and executive stakeholders.
• Experience managing complex Salesforce-driven technology initiatives.

Notes:

Mandatory Areas

Must Have Skills

The client is looking for candidates who can:
• Take end-to-end ownership of projects
• Drive decisions independently
• Manage stakeholders effectively
• Lead project execution with minimal guidance
• Handle complex cross-functional initiatives
• Demonstrate excellent communication and presentation skills, with the ability to engage effectively with business, technical, and leadership teams
• Salesforce knowledge is also needed

Domain Experience (If any) - Healthcare experience

Must have Certifications - None

Location - Remote

Onsite Requirement - Remote

Number of days onsite - Remote