ASSA ABLOY Door Security Solutions

Technical Product Trainer - Digital Content

ASSA ABLOY Door Security Solutions • $70K — $95K *
Phoenix, AZ 85032In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-7+ years in technical training or product education within electronic access control or physical security.
  • Strong understanding of access control systems, including various hardware and software components.
  • Proven experience creating engaging video training content from scripting to publishing.
  • Effective on-camera presentation and communication skills for diverse audiences.
  • Familiarity with video production tools like Camtasia or Adobe Premiere.
  • Ability to articulate complex technical information simply for varied audiences.
  • Experience collaborating with cross-functional teams in product-focused settings.

Responsibilities

  • Develop engaging digital training materials, including tutorials and certification modules.
  • Serve as the on-camera expert for Control iD and related solutions, simplifying technical concepts.
  • Design comprehensive training programs for various stakeholders, including integrators and sales teams.
  • Partner with product management and engineering to ensure training content is accurate and aligned with strategy.
  • Create detailed training documentation and maintain e-learning resources.
  • Deliver live webinars, workshops, and virtual training sessions as needed.
  • Support product launches with essential training content to boost adoption and decrease support needs.

Benefits

  • Opportunity to work in a dynamic and innovative environment.
  • Professional development and continuous learning practices.
  • Engagement with cutting-edge technology in electronic access control.
  • Collaborative work environment with cross-functional teams.
  • Potential for growth and contribution to product strategy initiatives.
Full Job Description
ASSA ABLOY is seeking a highly skilled Technical Product Trainer to lead the creation and delivery of engaging digital training content for our electronic access control portfolio, including Control iD and other advanced solutions. This role is ideal for someone who combines deep technical knowledge with strong on-camera presence and modern content creation skills to educate integrators, partners, and internal teams.

Key Responsibilities
  • Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
  • Serve as the on-camera subject matter expert for Control iD and electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
  • Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
  • Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
  • Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
  • Deliver live and virtual training sessions, webinars, and workshops as needed.
  • Support product launches with targeted training content that accelerates adoption and reduces support burden.
  • Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.

Required Qualifications
  • 3-7+ years of experience in technical training, product education, or field applications engineering within electronic access control or physical security.
  • Strong knowledge of access control systems, including credentials, readers, controllers, and software platforms (cloud and on-prem).
  • Demonstrated experience creating video-based training content (recording, scripting, editing, and publishing).
  • Comfortable presenting on camera with clear, confident communication skills.
  • Familiarity with tools such as Camtasia, Adobe Premiere, or similar video production platforms.
  • Ability to simplify complex technical concepts for varied audiences (installers, IT professionals, sales teams).
  • Experience working with cross-functional teams in product-driven organizations.

Preferred Qualifications
  • Experience with Control iD products or similar biometric and IP-based access control solutions.
  • Knowledge of low-voltage installation practices, networking fundamentals, and mobile credential technologies.
  • Background in instructional design or e-learning development (LMS platforms, SCORM modules, etc.).
  • Bilingual (English/Spanish or Portuguese) is a plus.

Key Competencies
  • Digital storytelling and instructional design
  • On-camera presentation and audience engagement
  • Technical depth in electronic access control
  • Cross-functional collaboration
  • Continuous learning mindset


Computer Skills
  • Proficiency in MS Office
  • Experience with e-learning, learning management systems, and Microsoft PowerPoint is required.
  • Knowledge of all, some, or equivalents: Adobe CC, Captivate, Articulate, Adapt, Audacity, PIM/DAM platforms, as well as web and mobile UI/UX is desired.


Language Ability
  • For business and safety reasons, ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.


Quality Commitment
  • Assist the organization with establishing practices that align with ISO requirements.


About ASSA ABLOY Door Security Solutions

ASSA ABLOY Door Security Solutions is a division of ASSA ABLOY, the global leader in access solutions. The company provides a wide range of door security and safety solutions for commercial and institutional customers. Its products include locks, door closers, exit devices, electromechanical products, and access control systems. ASSA ABLOY Door Security Solutions operates in North America and has manufacturing facilities in the United States and Canada. The company is committed to sustainability and has implemented various initiatives to reduce its environmental impact.
Learn more about ASSA ABLOY Door Security Solutions
Size
50,000 employees
Industry
Aerospace & Defense
Founded
1992
* Ladders Estimates

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