Technical Product Manager

Webhelp • $92K — $120K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field.
  • 5+ years of Product Management, Technical Product Management, or Solution Delivery experience.
  • 3+ years of experience within the Telecommunications industry.
  • Proven experience leading large-scale enterprise technology initiatives.
  • Strong understanding of Agile, Scrum, SAFe, or other product delivery frameworks.
  • Experience managing cross-functional teams in complex environments.
  • Excellent communication, stakeholder management, and presentation skills.

Responsibilities

  • Define and communicate product vision, roadmap, and strategic priorities aligned with business objectives.
  • Translate customer, market, and operational needs into scalable product and solution requirements.
  • Develop business cases, ROI analyses, and value propositions for new products and capabilities.
  • Identify opportunities to leverage AI, automation, analytics, and emerging technologies to improve customer experiences and operational efficiency.
  • Lead end-to-end product lifecycle management from discovery through deployment and optimization.
  • Create and manage product roadmaps, feature prioritization, release planning, and backlog management.
  • Build strong relationships with business leaders, technology teams, customers, and external partners.

Benefits

  • Medical, dental, and vision insurance.
  • Comprehensive employee assistance program.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Paid learning days.
Full Job Description

Job Title:

Technical Product Manager

Job Description

Title: Technical Product Manager

Location: Preferred Bellevue, WA or Frisco, TX (Onsite - 3-4 days a week)

We are seeking an experienced Technical Product Manager to lead the strategy, development, and delivery of innovative technology solutions within the telecommunications industry. This individual will serve as the bridge between business stakeholders, engineering teams, and executive leadership to define product vision, drive execution, and deliver measurable business outcomes.

The ideal candidate possesses a strong blend of product management, telecommunications domain expertise, technical acumen, program leadership, and some AI solution experience. They must be capable of driving complex initiatives from concept to production while aligning cross-functional teams around a common vision.

 

Key Responsibilities

Product Strategy & Vision

  • Define and communicate product vision, roadmap, and strategic priorities aligned with business objectives.
  • Translate customer, market, and operational needs into scalable product and solution requirements.
  • Develop business cases, ROI analyses, and value propositions for new products and capabilities.
  • Identify opportunities to leverage AI, automation, analytics, and emerging technologies to improve customer experiences and operational efficiency.

 

Product Delivery & Execution

  • Lead end-to-end product lifecycle management from discovery through deployment and optimization.
  • Create and manage product roadmaps, feature prioritization, release planning, and backlog management.
  • Drive requirements gathering, user story development, acceptance criteria definition, and sprint planning activities.
  • Partner with engineering, architecture, data, and operations teams to ensure successful implementation.
  • Manage dependencies, risks, timelines, budgets, and stakeholder communications across multiple workstreams.
  • Collaborate with business and technology teams to modernize telecom platforms and customer experiences.
  • Work closely with data science and engineering teams to define AI use cases and establish success metrics.
  • Ensure responsible AI implementation, governance, and business value realization.

 

Stakeholder Management

  • Build strong relationships with business leaders, technology teams, customers, and external partners.
  • Present strategy, progress updates, risks, and recommendations to executive leadership.
  • Act as the primary product owner and decision-maker for assigned initiatives.

 

Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field.
  • 5+ years of Product Management, Technical Product Management, or Solution Delivery experience.
  • 3+ years of experience within the Telecommunications industry.
  • Proven experience leading large-scale enterprise technology initiatives.
  • Strong understanding of Agile, Scrum, SAFe, or other product delivery frameworks.
  • Experience managing cross-functional teams in complex environments.
  • Demonstrated ability to drive projects from ideation through implementation and adoption.
  • Excellent communication, stakeholder management, and presentation skills.

 

AI & Emerging Technology Experience

  • Experience delivering AI-enabled products or business solutions.
  • Familiarity with Generative AI platforms and Large Language Models (LLMs).
  • Understanding of AI use cases within telecom, customer care, and enterprise operations.
  • Experience defining AI product requirements, success metrics, and adoption strategies.

 

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

 

The deadline to apply for this position is: 10/07/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

 


#LI-Bellevue

#LI-Frisco

#LI-Hybrid

#Concentrix

Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

About Webhelp

Webhelp Careers

Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do

At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

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Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs

Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

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Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

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Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

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The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

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Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

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