Pay Range:

Pay Range:$54.60 - $76.93 The Technical Product Delivery Manager is accountable for delivery outcomes across one or more digital product domains and/or a portfolio of initiatives. This role establishes delivery governance, leads release strategy and CI/CD maturity, ensures vendor and internal teams execute reliably, and aligns technical delivery with SEARHC’s mission, patient experience, security/privacy obligations, and operational constraints of Southeast Alaska.

This is an outstanding opportunity to join a team focused on end-to-end technical product delivery for SEARHC’s evolving application portfolio. In these roles, you’ll collaborate with stakeholders and vendors to drive backlog clarity, delivery execution, testing, and release readiness—bringing disciplined CI/CD practices and strong operational handoffs that improve reliability, usability, and the patient and staff experience.

Key Essential Functions and Accountabilities of the Job

• Portfolio Delivery Strategy & Governance

  • Define and run the delivery operating model: intake, scope definition, prioritization support, roadmap execution rhythms, milestones, release governance, and stakeholder cadences.

  • Own delivery health across multiple workstreams (scope, schedule, quality, risk, budget where applicable).

  • Maintain user stories, acceptance criteria, and supporting documentation in the team’s work-tracking system (e.g., Azure DevOps/Jira equivalent).

  • Coordinate meetings, agendas, notes, and action items for sprint ceremonies and delivery checkpoints.

  • Track dependencies, risks, and decisions; escalate issues with clear context and proposed options.

  • Lead backlog refinement with Product and technical teams; ensure stories are sized, testable, and sequenced.

  • Facilitate sprint ceremonies and cross-team coordination; manage dependencies and delivery commitments.

  • Standardize “definition of ready/done,” release readiness, change management, and operational handoff patterns.

• Technical Collaboration

  • Translate product objectives into technical delivery plans; partner with architects/engineers to validate feasibility.

  • Coordinate environments and release pipelines with DevOps/engineering; ensure repeatable deployment and rollback practices.

  • Lead defect triage and prioritization; drive root-cause learning and prevention.

• Testing & Release Readiness

  • Execute test cases, document results, and coordinate defect triage with engineering/vendors.

  • Validate that delivered features meet acceptance criteria and are ready for release.

  • Support release activities (checklists, go/no-go inputs, post-release validation).

• CI/CD, Reliability & Engineering Enablement

  • Track and report delivery metrics (cycle time, defect escape rate, release success rate, SLA adherence).

  • Implement process improvements that increase predictability and quality (definition of ready/done, test automation collaboration).

  • Drive maturity improvements in CI/CD, environment management, observability, incident readiness, and rollback/feature flag strategies.

  • Partner with engineering leadership to advance test automation, security scanning, and deployment reliability.

  • Establish performance indicators and reporting for delivery and operational stability.

• Vendor & Contract Performance Management

  • Lead vendor performance oversight: SLAs, quality, release predictability, issue escalation, and continuous improvement commitments.

  • Coordinate contract deliverables with internal stakeholders; ensure deliverables are measurable, enforceable, and aligned with patient safety and privacy.

  • Manage vendor roadmap alignment and negotiate delivery sequencing to meet SEARHC priorities.

• Stakeholder Leadership & Change Management

  • Serve as a primary delivery leader with business owners, clinical/operations partners, IT security/privacy, and support teams.

  • Provide executive-level communications: status, risks, tradeoffs, and decision briefs.

  • Ensure training, communications, and adoption planning are resourced and effective.

• Scope & Decision-Making

  • High autonomy; accountable for delivery outcomes, governance, and cross-team alignment.

  • Owns escalation pathways, risk acceptance recommendations, and release readiness sign-off frameworks.

Other Functions

• Performs other related functions or duties as assigned or required.

Supervisory Responsibilities

Technical lead in mid-sized projects and initiatives in the DevSecOps and CI/CD ecosystem.

Education, Certifications, and Licenses Required

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field required, advanced degree a plus.

Experience Required

• 8–12+ years in technical delivery leadership, product operations, program delivery, or engineering-adjacent management.

• Demonstrated success leading multi-team delivery, vendor-managed delivery, and CI/CD or release governance improvements.

• Strong understanding of security/privacy considerations in regulated environments; ability to translate into delivery controls.

• Proven executive communication, negotiation, and conflict-resolution skills.

Knowledge, Skills, and Abilities

• Preferred Qualifications

  • Experience in healthcare delivery organizations, EHR-adjacent ecosystems, or patient mobile platforms.

  • Familiarity with interoperability concepts (HL7/FHIR), identity/access management, and mobile platform release governance.

  • Experience building delivery metrics and using them to drive measurable improvement.

• AI Literacy Expectations

  • Establish responsible AI usage patterns in delivery governance: what is approved, how outputs are validated, how data is protected, and how exceptions are handled.

  • Evaluate vendor claims about “AI features” with a delivery lens: security, privacy, auditability, uptime, bias risk, model updates, and operational support.

  • Define metrics for AI-enabled productivity gains that do not compromise quality (e.g., reduced cycle time with stable defect escape rates).

  • Ensure AI-assisted workflows are inclusive, accessible, and aligned with SEARHC values and community expectations.

  • Demonstrate good judgment and maintain confidentiality; follow SEARHC security/privacy policies and role-based access controls.

  • Treat AI outputs as drafts requiring validation, especially when they impact patient experience, security, or compliance.

Other Qualifications:

• Strategic delivery leadership

• Operational excellence and resilience

• Vendor governance and accountability

• Organizational influence and change leadership

• Patient-centered, mission-aligned decision making

Required Certifications: