The roleWe are seeking a highly motivated and process-oriented Technical Operations Specialist to support our growing global operations. This individual will be instrumental in shaping our internal IT and security functions with a proactive and security-first mindset. The ideal candidate must be an expert in modern IT support, policy development, and endpoint security while aligning with global compliance standards and delivering outstanding service.
Key Responsibilities- Manage and administer Office 365 services and related cloud productivity tools
- Ensure end-user support SLAs, KPIs, and service objectives are met
- Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
- Lead vendor management and procurement processes for IT solutions and services
- Develop, implement, and maintain IT policies, SOPs, and process documentation
- Provide first line support for our platform alongside the global support team
- Provide email security administration including encryption, spam protection, and DLP
- Administer and manage Windows Defender and related endpoint protection platforms
- Support global office locations with IT infrastructure and troubleshooting needs
- Demonstrate security-first implementation in all technical and process decisions
- Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
- Maintain expertise in MDM solutions (e.g.,Intune,ManageEngine EndpointCentral) and mobile security
- Collaborate cross-functionally with Engineering, Product, and Operations teams
- Support and administer identity and access management via Azure Entra ID
- Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
- Ensure effective documentation using Confluence, Jira, and other internal platforms
- Continuously learn and support internal platforms, tools, and technologies as needed
What We're Looking For- 5+ years of experience in IT support, security operations, or system administration roles
- Strong understanding of IT operations, Microsoft 365, identity management, endpoint security, and cloud platforms (Azure, AWS, GCP)
- Hands-on experience in email security, endpoint protection, and vulnerability management
- Proficiency with Microsoft 365, Microsoft Entra ID, Conditional Access, MFA, and Windows/macOS administration
- Experience with MDM and endpoint management tools such as Microsoft Intune, EndpointCentral, or similar
- Experience supporting security platforms such as Microsoft Defender, Darktrace, Zscaler, or equivalent technologies
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
- Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
- Strong written and verbal communication skills with a customer-first attitude
- Ability to document and streamline IT policies and processes
- Highly proactive with a solution-driven and security-minded approach
- Team player with cross-functional collaboration skills
Please note, candidates will need to have the right to work in thejurisdiction that they are looking to work in.
The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder maybe required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.
Department Technology Locations New York Remote status Hybrid Monthly salary $120,000 - $140,000
