OverviewCVP is seeking an experienced Technical Manager to support a federal government client in leading and managing a robust suite of collaboration tools in a large-scale, cloud-based environment.The Technical Manager will serve as the primary technical and client-facing leader for the Tools Management team, directly supervising a team of 4 tools administrators while maintaining hands-on expertise across the toolset. This role requires a confident communicator and trusted advisor who can engage federal clients at the program level while remaining ready to work hands-on when the mission demands it.
ResponsibilitiesLeadership and Client Engagement
- Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, and professional development support
- Serve as the primary client-facing leader for CMS federal stakeholders, presenting program status, risks, and recommendations with clarity and confidence
- Facilitate and present at client workshops, stakeholder briefings, and program-level reviews
- Lead participation in Program Increment (PI) planning events, coordinating dependencies and ensuring tool readiness aligns with PI objectives
- Foster a collaborative team culture aligned with CVP values and CMS Agile standards
Technical Execution
- Maintain hands-on expertise in Jira, Confluence, and GitHub, with the ability to step in and perform administration, configuration, and troubleshooting as needed
- Oversee administration and maintenance of the full collaboration and DevOps toolset, including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQube
- Monitor tool health and performance, proactively resolving issues to minimize disruption to development teams
- Plan and execute tool upgrades and updates using no-downtime deployment strategies
- Serve as the subject matter expert and final technical authority across all supported tools
Reporting and Continuous Improvement
- Contribute to sprint, monthly, and PI status reports covering tool availability and platform health
- Drive continuous improvement through automation, process optimization, and emerging technology adoption
- Oversee development and maintenance of documentation, runbooks, and SOPs for all supported tools
Qualifications
- Ability to obtain and maintain a federal government Public Trust clearance
- 2+ years of experience in a technical management or senior technical lead role, including direct supervision of technical staff
- Demonstrated experience presenting to and engaging with federal clients, including facilitation of workshops and PI planning sessions
- Hands-on expertise with Jira, Confluence, and GitHub Enterprise, including advanced configuration and administration
- Experience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setup
- Experience with SSO/MFA administration, preferably with Okta or similar identity providers
- Working knowledge of AWS cloud environments
- Strong written and verbal communication skills with a proven track record of briefing federal stakeholders
Desired Skills
- Experience in a SAFe or scaled Agile environment supporting multiple development teams
- Knowledge of CMS, HHS, or federal IT standards including FISMA, ATO processes, and NIST frameworks
- Familiarity with additional tools such as CloudBees CI, JFrog Artifactory, TestRail, Grafana, or Splunk
- Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or SAFe certification
